Job Description

Job Location 14th - Washington, MO 63090 Position Type Part Time Job Category Retail Banking

Qualifications

As an Associate Banker at Bank of Washington, you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to Digital Banking conveniences. You will also teach customers how to use self-service options - help them enroll in & use tools so they can bank how, when and where they want.

Essential Responsibilities:

• Engaging customers by welcoming them warmly with a pleasant demeanor, using their name, whenever possible, and thanking them for doing business with Bank of Washington.
• Assisting and making customers feel appreciated
• Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the BOW mobile app, Bankofwashington.com, and ATMs with expert knowledge in our self-service and newest digital platform
• Exhibiting strong service skills, presenting consumer-bank focused products and services while proactively educating customers on utilizing available access channels
• Proactively collaborating with others to help customers and each other
• Helping build customer relationships by connecting them with team members who can help them address their financial needs
• Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures, regulatory and banking requirements
• Supporting customers with traditional banking needs and complex service transactions putting their needs at the center of everything

Compliance:

• The employee is responsible and accountable for establishing and following procedures to ensure compliance with all applicable regulatory rules and regulations. Actively identifies and mitigates different types of risk, such as regulatory, reputational, and operational.
• Bank of Washington will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job.

The Bank of Washington is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.