Job Description

Job DetailsJob Location: Bank First Tomah - Tomah, WI 54660Bank First was recently named to the Top 100 Banks to work for in the Country! Come see why!
Position Summary:
The Branch Teller is responsible for providing exceptional service to our customers, processing transactions accurately and efficiently, and balancing a cash drawer daily. This position helps strengthen customer relationships by identifying needs and recommending appropriate products and services.
Bank First believes great customer service comes before sales goals, you won't have to meet sales goals here!  We believe in giving the best customer service and building relationships with our customers, therefore our tellers are not focused on selling, but rather great customer service!
Responsibilities:
Provide exceptional customer service
Process transactions accurately and efficiently
Accurately balance cash drawer daily
Identify customer needs and suggest appropriate products or services
Follow established Know Your Customer guidelines to properly identify customers
Adhere to all rules and regulations
Primary contact for customers’ daily banking needs including deposits, withdrawals, payments, check cashing, etc.
Complete Image Capture as needed
Respond to customer calls and inquiries; transfer calls appropriately when needed
Assist customers with entry into Safe Deposit Boxes
Update customer information as needed (name, address, phone number, email address, etc.)
Maintain efficiency with cash drawer, keeping only minimum cash needed
May balance ATM
Assist with branch reporting including bank secrecy act log and other bank and mandated reports
#INDBFQualificationsCompetencies:
Honesty, Integrity and Ethics – honesty and integrity is the ability to act in a fair and just manner, free from deception; ethics is the ability to be guided by the company’s accepted principles of moral conduct
Accountability – the extent to which an individual is willing to accept responsibility
Adaptability – the extent to which an individual can fit into a changing working environment.
Decision Making – the ability to select an effective course of action while controlling resources and expenditures
Interpersonal / Customer Oriented – the ability to develop and maintain relationships with others. The desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns and seeking to build trust
Priority Setting- Determines the interrelationships and relative importance of tasks and takes action accordingly
Detail Oriented- Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant. This competency asks the question “How well do you understand and work with the ‘nuts and bolts’ of a task?”
Accuracy- Accuracy looks at the extent to which an individual’s work is correct and error free within company policies and guidelines. This competency asks the question “How well do you perform your work, and check the quality of the work before passing it along?”
Skills/Knowledge/Abilities:
High School Diploma or equivalent
Customer service experience
Cash handling experience preferred
Strong communication skills
Strong interpersonal skills
Proficient computer skills (Microsoft Word and Excel)
Excellent organizational skills
#INDBF
This job description does not constitute an exhaustive list of responsibilities and management may revise at any time.