Job Description

Job Location Bank First Custer Street - Manitowoc, WI 54220

Bank First was recently named to the Top 100 Banks to work for in the Country! Come see why!

The Branch Teller is responsible for providing exceptional service to our customers, processing transactions accurately and efficiently, and balancing a cash drawer daily. This position helps strengthen customer relationships by identifying needs and recommending appropriate products and services.

Bank First believes great customer service comes before sales goals, you won't have to meet sales goals here! We believe in giving the best customer service and building relationships with our customers, therefore our tellers are not focused on selling, but rather great customer service!

Responsibilities:

• Provide exceptional customer service
• Process transactions accurately and efficiently
• Accurately balance cash drawer daily
• Identify customer needs and suggest appropriate products or services
• Follow established Know Your Customer guidelines to properly identify customers
• Adhere to all rules and regulations
• Primary contact for customers’ daily banking needs including deposits, withdrawals, payments, check cashing, etc.
• Complete Image Capture as needed
• Respond to customer calls and inquiries; transfer calls appropriately when needed
• Assist customers with entry into Safe Deposit Boxes
• Update customer information as needed (name, address, phone number, email address, etc.)
• Maintain efficiency with cash drawer, keeping only minimum cash needed
• May balance ATM
• Assist with branch reporting including bank secrecy act log and other bank and mandated reports

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Qualifications

Competencies:

• Honesty, Integrity and Ethics – honesty and integrity is the ability to act in a fair and just manner, free from deception; ethics is the ability to be guided by the company’s accepted principles of moral conduct
• Accountability – the extent to which an individual is willing to accept responsibility
• Adaptability – the extent to which an individual can fit into a changing working environment.
• Decision Making – the ability to select an effective course of action while controlling resources and expenditures
• Interpersonal / Customer Oriented – the ability to develop and maintain relationships with others. The desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns and seeking to build trust
• Priority Setting- Determines the interrelationships and relative importance of tasks and takes action accordingly
• Detail Oriented- Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant. This competency asks the question “How well do you understand and work with the ‘nuts and bolts’ of a task?”
• Accuracy- Accuracy looks at the extent to which an individual’s work is correct and error free within company policies and guidelines. This competency asks the question “How well do you perform your work, and check the quality of the work before passing it along?”

Skills/Knowledge/Abilities:

• High School Diploma or equivalent
• Customer service experience
• Cash handling experience preferred
• Strong communication skills
• Strong interpersonal skills
• Proficient computer skills (Microsoft Word and Excel)
• Excellent organizational skills
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  - This job description does not constitute an exhaustive list of responsibilities and management may revise at any time.