Job Purpose
As a Teller, you will represent Emirates Islamic by delivering exceptional customer service and accurately managing a wide range of banking transactions. The role requires strong customer engagement, operational accuracy, compliance awareness, and the ability to identify opportunities that enhance the overall customer experience.
Key Responsibilities
Process financial transactions accurately and efficiently, including deposits, withdrawals, transfers, remittances, cheque cashing, and loan payments.
Handle cash management activities, ensuring proper balancing of cash drawers and adherence to security procedures.
Open and service customer accounts in accordance with bank policies, procedures, and regulatory requirements.
Deliver excellent customer service by responding to customer queries professionally and resolving issues in a timely manner.
Identify customer needs and create awareness of relevant banking products and services through quality referrals.
Maintain accurate records of transactions and customer requests while ensuring operational and audit compliance.
Support branch operations and contribute to achieving service quality standards and customer satisfaction objectives.
Collaborate effectively with branch colleagues and management to ensure smooth day-to-day operations.
Qualifications & Experience
UAE National with Family Book.
High School Diploma, Diploma, or Bachelor’s Degree.
Fresh graduates are encouraged to apply.
Prior banking, cash-handling, retail, hospitality, or customer service experience is an advantage.
Strong communication and interpersonal skills.
Basic numerical and computer proficiency.
Strong attention to detail, accuracy, and customer focus.
Key Competencies
Customer Service Excellence
Cash Handling & Transaction Processing
Attention to Detail
Communication Skills
Teamwork & Collaboration
Time Management
Compliance & Risk Awareness
Problem Solving
Sales & Referral Mindset
Why Join Emirates Islamic?
At Emirates Islamic, we are committed to developing UAE National talent and providing opportunities for career growth within one of the UAE's leading Islamic financial institutions. Join a dynamic team where you can build a rewarding career while delivering exceptional banking experiences to our customers.
About Emirates NBD
Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.
Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is committed to supporting the UAE’s Year of Sustainability as Principal Banking Partner of COP28 and an early supporter to the Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.
