Job Description

JOB TITLE

Teller (Emiratized role)

LOCATION & WORK ARRANGEMENT

• Dubai • Onsite

INTRODUCTION •

Performs customer-facing cash counter transactions accurately, securely, and within agreed turnaround times, in compliance with FAB policies and regulatory requirements.

Supports the branch in delivering teller-related service KPIs — including NPS, Right First Time (RFT) in teller transactions, teller-related complaint resolution timelines, service request turnaround, and mystery shopping scores — while providing excellent customer service and promoting FAB products and services.

KEY RESPONSIBILITIES

Transaction Processing & Operational Accuracy

• Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter-account transfers, and vault/main safe transactions.

• Perform end-of-day reconciliation of teller cash and valuables.

• Manage transactions related to manager’s cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.

• Ensure correctness of cash requested and received from the vault, including accurate posting in the system.

• Maintain 100% accuracy in teller transactions to meet teller-specific RFT standards.

Service Excellence & KPI Support

• Contribute to achieving branch service KPIs, including:

• NPS through friendly, professional, and efficient teller service.

• Right First Time (RFT) in teller transactions — ensuring error-free processing to avoid reversals or corrections.

• Service Request (SR) turnaround times for teller-related requests in line with SLA.

• Complaint resolution timelines for teller-related issues, escalating where necessary.

• Mystery Shopping performance by adhering to FAB service standards.

• Promote FAB’s digital channels (ATM, CDM, mobile, and online banking) to customers and assist with onboarding to these services.

Compliance & Risk Control

• Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.

• Report suspicious transactions to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.

• Safeguard customer information and adhere to FAB’s Information Security Policy, including clear desk practices.

• Participate in mandatory compliance and operational training.

Customer Engagement & Sales Support

• Identify customer needs during transactions and refer them to appropriate branch staff for product discussions.

• Generate leads for branch sales teams through referral of potential product opportunities.

• Encourage customers to migrate to higher-value programs and services.

Operational Administration

• Complete all assigned reports and documentation accurately and on time.

• Assist with surprise cash counts and vault audits as required.

• Support the Teller Supervisor in maintaining cash limits and exchange positions.

REQUIREMENTS / QUALIFICATIONS

Required Preferred / Beneficial

Minimum Qualification

• High school diploma or equivalent.

  Minimum Experience

• Minimum 2 years’ banking experience in teller or cashier roles.

• Strong understanding of cash handling, teller operations, and regulatory requirements.

• Should be flexible to work in both Morning and Evening shift based on business requirement

ABOUT US •

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.