Job Description

Highly motivated individual who demonstrates a positive, outgoing, and influential personality when providing an unsurpassed level of member services to ensure that members’ expectations are met and exceeded during every interaction. They will maximize every opportunity to advertise e-services and increase membership along with referring consumer and real estate loans within the branch.

Duties & Responsibilities

• Provides member and non-members with information concerning the credit union products and services.
• Processes all member transaction requests in a professional, friendly manner with a strong emphasis on accuracy.
• Follows policies and procedures applicable to the Teller position to maintain compliance with government and credit union regulations, including, but limited to the Bank Secrecy Act.
• Provides consumer and real estate loan referrals to the Loan Sales Team or Branch Management.
• Participates in the Sales Incentive Program.
• Provides referrals to the First New York Retirement and Investment Services Program.
• Refers members and non-members to Member Service team members to open new accounts and shares as well as establish e-services.
• Responsible for the daily opening and closing of their assigned cash box and PC work station, including but not limited to maintaining cash limits with credit union guidelines, maintain proper securing all negotiable instruments (including cash), ensuring that their assigned PC is locked whenever out of their immediate control, balancing their physical cash to the core operating system at the end of the work day, and notifying a supervisor of any and all discrepancies.
• Maintain cash differences within Credit Union guidelines.
• Performs all other duties as assigned.

Requirements

• High School Graduate
• Accuracy in the handling of cash and recording daily transactions.
• The ability to properly receive members, either by telephone or in person.
• Adherence to dress code.
• Must maintain a positive attitude with members and a cooperative attitude with other team members.
• Punctuality.
• Previous Teller or Cashier experiences helpful.

Schedule

Monday: Off

Tuesday: 8:30a-5:00p

Wednesday: 8:30a-5:00p

Thursday: 8:30a-5:00p

Friday: 8:30a-6:00p

Saturday: 8:45a-1:00p

Work Location Fully On-Site