Job Description

Teller – Pecan Park Branch| Location: 13831 Research Blvd, Austin, TX 78750 |Schedule: Monday–Friday, 8:00 AM -5:45 PM and rotating Saturdays: 8:45 AM - 12:15 PM | Starting Pay: $41,600 per year | FLSA Status: Nonexempt
At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys helping people, has a knack for numbers and technology, and is looking for a role with real purpose, our Teller position could be your next great opportunity. Come grow with us and make a difference every day.
What You'll DoMember Service & Transactions

• Provide accurate, courteous, and prompt service to members in person and by phone
• Assist members with account inquiries, balances, and general information
• Process deposits, withdrawals, payments, cash advances, and other account transactions
• Issue teller checks, cashier checks, and other member-requested items
• Balance your cash drawer daily and maintain transaction accuracy

Account Support

• Open new accounts for existing members, ensuring full disclosure of products and fees
• Close accounts following proper procedures and verification
• Monitor for potential check and identity scams to protect members and the credit union

Branch Operations

• Support branch management and assist with coin counter transactions
• Complete assigned training sessions and stay current on policies and procedures
• Maintain professionalism, confidentiality, and compliance with all credit union policies
• Provide support at nearby branch locations when business needs require it

Requirements

What You Bring

• High school diploma or equivalent required
• 6+ months of experience in customer service, cash handling, or banking
• Strong attention to detail and accuracy in financial transactions
• Excellent verbal and written communication skills
• Ability to work effectively in a team-oriented, fast-paced environment
• Basic proficiency with computers and office software; experience with financial systems a plus
• Professional demeanor and a commitment to providing exceptional member service
• Willingness to learn and adapt to new systems, procedures, and member needs
• Flexibility to work at nearby branches as needed

Preferred Experience

• Prior credit union or financial institution experience
• Experience with Symitar/Episys or similar financial systems

Why You’ll Love Working Here: We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.