Posting number: 27-0103
Department: POLICE DEPARTMENT
Division: PD PATROL TELESERVE
Job classification: Teleserve Officer
Posting type: Open & Promotional
Categories: Law Enforcement
Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Teleserve Officer.
The Police Teleserve Officer reports to the Teleserve Supervisor. The primary function of this position is to provide 24/7 customer service to citizens over the telephone and in-person to answer questions, complete police reports for specific crimes and provide information regarding status of prisoners held at the Gilbert/Chandler Unified Holding Facility. This position also processes vacation watch requests, patrol watches, body worn camera video requests and completes supplemental police reports with laboratory analysis results. The Police Teleserve Officer completes police incident reports, notarizes affidavits, collects cash and surety bonds and completes the associated required paperwork for prisoner releases. This classification works in a 24/7 work environment and may be required to work nights, weekends, and/or holidays.
Some of the Essential Duties and Responsibilities of this position include:
Anticipated Recruitment Timeline:Posting Closes: November 1st
Application Review: November 2nd - Nov 5th
In-Person Interview Invites sent out no later than November 9th
In-Person Interviews tentatively scheduled for the week of November 16th
You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.
At Team Gilbert, we hire innovative, forward thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements
This position is FLSA Non-Exempt - eligible for overtime compensation.
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Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.
Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Once known as the “Hay Shipping Capital of the World,” Gilbert, Arizona has evolved into one of the fastest growing communities and the largest town in the United States. Encompassing 72.6 square miles, just southeast of Phoenix, Gilbert has transformed from an agricultural community to a thriving and economically-diverse suburban community.
Incorporated in 1920, Gilbert owes its beginnings to William "Bobby" Gilbert who provided land to the Arizona Eastern Railway in 1902 to construct a rail line between Phoenix and Florence, Arizona.
During the last three decades, Gilbert has seen tremendous growth, increasing in population from 5,717 in 1980 to nearly 250,000 in 2017. Many recent accolades, including being named the 2nd Safest City and the 22nd Best Place to Live in the country, explain why so many want to live and do business in Gilbert.
Gilbert boasts a nationally ranked K-12 education system including public schools, unique magnet and charter schools, with an average graduation rate of 90%. Nearly 40% of Gilbert residents hold a bachelor’s degree or higher and the median household income is $80,080.
Gilbert’s booming housing industry is coupled with booming business. With a targeted focus in the Science, Technology, Engineering and Math industries, Gilbert is home to many companies with focuses in Advanced Manufacturing, Aerospace and Defense, Bio-Technology, Clean Technology and Renewable Energy.
As Gilbert approaches build-out over the next decade, the estimated population is expected to reach 330,000. With a continued focus on building the latest satellites, conducting cancer research and producing algae technology, Gilbert will continue to grow and thrive and uphold its reputation as being clean, safe and vibrant.
For the official LinkedIn Page for Gilbert's Office of Economic Development, visit linkedin.com/company/gilbertazecodev.
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