We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
• Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
• Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones. Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
• Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
• Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.
• Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
• Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.
Requirements
• Minimum of 5 years in telesales, with at least 3-5 years in a team lead.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• In-depth understanding of telesales techniques and customer engagement.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Highly motivated, goal-oriented, and driven.
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery.
Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers.
Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.
Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.
Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
