Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.
About Mudah.my
Mudah.my is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit mudah.my for more information
As a Telesales Executive (Tele Marketer) with Mudah Certified, you will play a key role in our mission to become Malaysia’s largest digital dealer. You will connect with car buyers and sellers via phone, WhatsApp,to build trust, recommend the right cars, and close transactions fully online. This role demands strong communication skills, automotive knowledge, and the ability to convert leads into successful sales without face-to-face interactions.
Key Responsibilities
1. Lead Engagement & Conversion
Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up
Execute outbound calls to warm leads, presenting cars, financing options, and Mudah Certified benefits persuasively.
Understand customer needs (budget, preferred model, financing readiness, trade-in options) and provide tailored recommendations.
2. Customer Experience & Trust-Building
Build rapport through consultative, customer-first selling
Clearly explain the value of buying with Mudah Certified (trusted dealers, warranty, transparent inspections).
Handle objections confidently and guide customers through the complete digital purchase journey.
3. Process & Coordination
Schedule inspections, test drives, and dealer appointments via WhatsApp.
Coordinate with Certified Dealers, inspection teams, and financing partners to ensure smooth process flow.
Maintain accurate, up-to-date records of leads, calls, and outcomes accordingly.
4. Compliance & Professionalism
Follow Mudah’s telesales compliance standards and protect customer privacy at all times.
Ensure full transparency in car details, pricing, and financing terms.
Escalate issues such as dealer misrepresentation, delayed collections, or buyer disputes.
Skills & Requirements
Minimum 3 years’ experience in telesales, automotive, or field sales with a proven sales record.
Strong persuasion, negotiation, and closing skills over phone/WhatsApp.
Familiar with car market trends, pricing, and buyer psychology.
Tech-savvy with CRM systems and WhatsApp Business.
By proceeding with your application , you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement
Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice.
Founded in Singapore by Siu Rui, Marcus and Lucas back in August 2012, the Group operates across seven key markets under the brands including Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial. Together, we serve tens of millions of monthly active users, defining the recommerce experience regionally.
Our growth is backed by global investors, including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global, and Peak XV Partners (formerly known as Sequoia Capital India).
We are a diverse team across Southeast Asia, India, Taiwan, and Hong Kong, united by our goal to create a sustainable and circular future. Through tech-driven platforms and innovation, we empower users to buy and sell pre-loved items with confidence. We leverage cutting-edge technology, including advancements in AI to enhance user experience, safety, and convenience both online and offline. Join us in shaping the future of recommerce, where sustainability and technology come together to create real-world impact.
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