ADIB - Abu Dhabi Islamic Bank

Telesales Officer (Outsource role)

ADIB - Abu Dhabi Islamic Bank  •  United Arab Emirates (Onsite)  •  2 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Role : Telesales Officer
Location : Jafza / Dubai

Role Purpose:

Participate in the achievement of Tele-calling activities assigned to the Telesales Unit

Key Accountabilities of the role


• Execute Tele-calling activities as assigned to the team,
• Enhance ENR / Takaful sales, card activation rates, control customer attrition,
• Ensure minimum requirement of calls are made,
• Ensure compliance with bank policies and procedures,
• Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,
• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
• Ensure deliverables are of the right level of service.

Specialist Skills / Technical Knowledge Required for this role:



• Excellent communication skills
• Good problem-solving skills
• Display flexibility in dealing with clients and other team members
• Customer service skills in order to resolve customer complaints

Previous experience required (if any)


• Previous banking experience in similar role
• Fair understanding of product and services provided by the bank
• Understanding of customer relationships
• Good interpersonal & convincing skills
• Basic MS Office skills
ADIB - Abu Dhabi Islamic Bank

About ADIB - Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank, A Public Joint Stock Company, is a leading Islamic bank headquartered and listed in Abu Dhabi- UAE with a purpose of being a lifelong partner for customers, colleagues and community. Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 34 billion.

The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalized customer experience with world-class digital banking services.

ADIB is a full-fledged financial service provider that offers banking solutions for individuals, corporates and affluent customers. In addition, the wider ADIB Group provides brokerage, real estate and property management, payments and insurance services.

ADIB has one of the largest distribution networks in the UAE with more than 60 branches.

Internationally, the bank has a presence in six strategic markets - Egypt, , the Kingdom of Saudi Arabia, the United Kingdom, Qatar, Sudan and Iraq.

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Abu Dhabi, AE
Year Founded
1997
Website
adib.ae
Social Media