About the Role
Lead, coach, and manage the Telesales team to achieve sales targets, ensure process excellence, and drive continuous performance improvement.
Responsibilities:
Sales Management
Manage daily sales performance and ensure achievement of targets.
Conduct daily huddles to review progress, share best practices, and close performance gaps.
Maintain conversion rates above industry and internal benchmarks.
Review daily sales activities to identify coaching needs and provide direction.
Ensure accurate and timely submission of all sales reports and productivity data.
People and Process Management
Provide leadership, guidance, and career mentoring to Telesales Executives.
Conduct regular training and coaching sessions to enhance team capabilities.
Motivate and drive the team to consistently meet or exceed sales goals.
Business Development
Stay informed of competitor activities and industry best practices to enhance business growth.
Qualifications
Minimum 2–3 years of experience in Telesales or sales team management.
Proven ability to lead and motivate a sales team.
Required Skills
Strong leadership and communication skills.
Excellent coaching and people management abilities.
Analytical mindset with focus on performance improvement.
Results-driven and adaptable in a dynamic sales environment.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
