Job Description

Telesales Executive

Department: Sales & Account Management

Employment Type: Permanent - Full Time

Location: Newark

Reporting To: Kelly Stacey

Description

We’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

As part of our experienced team in Newark, you’ll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste management solutions.

Why Join Us?

Our success is built on four core values:

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Build Relationships. Drive Sales. Grow Your Career.

We believe people buy from people. That's why we're looking for a confident, personable, and motivated Telesales Executive to join our team.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys speaking with people, and loves turning conversations into opportunities. Whether you're already working in telesales or have built strong communication skills in customer service, retail, hospitality, or a similar customer-facing role, we'd love to hear from you.

About the role

As a Telesales Executive, you'll help grow our customer base by supporting builders' merchants, SMEs, and commercial customers across the UK.

This is a varied role where no two days are the same. You'll respond to quote requests, process orders, liaise with suppliers, and identify opportunities to maximise sales and margin. The role is split roughly 50/50 between phone and email, giving you plenty of opportunity to build rapport while delivering excellent service.

If you're someone who enjoys talking to people, building trust, and making things happen, you'll fit right in.

This is a fully office-based position in Newark with no travel requirements.

What you'll be doing

• Managing incoming enquiries and quotation requests
• Building strong relationships with new and existing customers
• Making and receiving customer calls
• Processing orders accurately and efficiently
• Managing multiple email inboxes and ensuring timely responses
• Liaising with suppliers and internal teams to deliver great service
• Spotting opportunities to increase sales and margin
• Maintaining accurate customer information within the CRM system
• Delivering a first-class customer experience from enquiry through to order completion

What we need from you

We're looking for the right attitude as much as experience.

You'll be:

• A confident communicator who enjoys speaking with customers
• Friendly, approachable, and able to build rapport naturally
• Positive, proactive, and keen to learn
• Organised with good attention to detail
• Comfortable managing multiple tasks and priorities
• Commercially aware with a drive to achieve results
• Confident using IT systems and learning new technology

A good sense of humour, plenty of personality, and the ability to build genuine connections with customers will go a long way in this role.

Experience we'd love to see

• Previous telesales or sales experience (beneficial but not essential)
• Experience using Salesforce or another CRM system
• Customer-facing experience within retail, hospitality, trade counters, builders' merchants, or similar environments

Don't have a telesales background? That's okay. Some of our most successful team members have joined us from customer service roles, bringing energy, confidence, and great people skills.

What we offer

• Monthly commission scheme with realistic and achievable targets
• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change

If you're a people person with a positive attitude, plenty of energy, and a passion for delivering great customer experiences, we'd love to hear from you. Join us and help create a world without waste.