Job Description
Primary objective of the job:
- To maximize sales, revenue and subscriber growth opportunities via outbound calls, through the signing up of new customers and upselling to existing.
Main Duties and Responsibilities:
- Position the value of Digicel + and LTE to new customers in order for them to apply for service.
- Upsell existing customers with additional product and services that will enhance their experience on Digicel + and LTE to improve retention.
- Escalate problems according to the query resolution procedure dictated by the Customer Care Centre.
- Add value to each customers’ experience:
- Retain or re-establish relationships with customers by rapport building
- Anticipating future need for assistance and providing for customers’ unspoken needs
- Documentation of customer request:
- Detailing each customer’s request / application for service ensuring that application process is seamless and in keeping with the Service Level Agreement.
- Schedule and follow up customer’s orders
- Modify/adjust packages as per customers’ request.
- Assist the process for installs, reactivations, change of services
and special request orders into system.
Academic qualifications and experience required for job:
- Minimum of five (5) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics).
- Certification in Customer Service or a related discipline is an asset
- Certification in Sales
- At least six (6) months extensive sales experience in ICT, Telecoms or BPO
Knowledge, Skills and Abilities required:
- Selling or Influencing Others
- Microsoft Office Suite
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Excellent telephone techniques
- Time management skills
- Ability to work well under pressure
- Telecoms experience
- Motivated to perform a repetitive act
- Results/Target driven
Highly tolerant of rejection
Primary objective of the job:
- To maximize sales, revenue and subscriber growth opportunities via outbound calls, through the signing up of new customers and upselling to existing.
Main Duties and Responsibilities:
- Position the value of Digicel + and LTE to new customers in order for them to apply for service.
- Upsell existing customers with additional product and services that will enhance their experience on Digicel + and LTE to improve retention.
- Escalate problems according to the query resolution procedure dictated by the Customer Care Centre.
- Add value to each customers’ experience:
- Retain or re-establish relationships with customers by rapport building
- Anticipating future need for assistance and providing for customers’ unspoken needs
- Documentation of customer request:
- Detailing each customer’s request / application for service ensuring that application process is seamless and in keeping with the Service Level Agreement.
- Schedule and follow up customer’s orders
- Modify/adjust packages as per customers’ request.
- Assist the process for installs, reactivations, change of services
and special request orders into system.
Academic qualifications and experience required for job:
- Minimum of five (5) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics).
- Certification in Customer Service or a related discipline is an asset
- Certification in Sales
- At least six (6) months extensive sales experience in ICT, Telecoms or BPO
Knowledge, Skills and Abilities required:
- Selling or Influencing Others
- Microsoft Office Suite
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Excellent telephone techniques
- Time management skills
- Ability to work well under pressure
- Telecoms experience
- Motivated to perform a repetitive act
- Results/Target driven
