Job Description

Telesales

Areas of Responsibility

Sales

• Contact potential and existing customers to promote products or services using approved scripts.

• Answer customer queries regarding products and The Company.

• Identify customer needs through questioning to effectively close sales.

• Direct qualified prospects to the field sales team where appropriate.

• Accurately process and place customer orders.

• Verify and maintain adequate stock levels.

• Maintain proficiency in using the IQ program to assist clients effectively.

• Possess extensive knowledge of all stock items.

• Stay informed about new products, market trends, advertising, and promotional activities through engagement with management.

Administration

• Accurately enter and update customer information in the CRM/database.

• Maintain detailed records of calls, sales, and other useful customer interactions.

Customer Service

• Handle customer complaints professionally to uphold The Companys reputation.

• Go the extra mile to meet sales targets and promote future sales.

• Promote additional products to increase order value and customer engagement.

Teamwork

• Support department managers and colleagues in daily tasks and operations.

• Actively participate as a productive team member.

• Perform additional tasks as assigned by management from time to time.

Housekeeping and Safety Standards

• Maintain cleanliness and housekeeping standards on all equipment and work areas.

• Adhere to personal hygiene and grooming standards.

• Follow health and safety guidelines to protect self and others.

• Use and maintain PPE according to company policy.

• Refrain from tampering with safety, health, and environmental equipment.

• Actively participate in the Occupational Health and Safety (OHS) System and related activities.

Knowledge, Skills, and Experience Required

Educational Background

• Grade 12 (Matric certificate) required.

Language Proficiency

• Must be able to read, write, speak, and understand both Afrikaans and English fluently.

Experience & Skills

• Proven experience in a telesales or similar customer service/sales role.

• Demonstrated ability to meet or exceed sales targets, preferably in a telephone-based environment.

• Excellent communication and interpersonal skills.

• Strong organizational and administrative skills.

• Proficiency with sales systems and databases (experience with IQ system is advantageous).