Starting salary from £43k, salary dependant on skills and experience
2 positions – permanent and six-month fixed term contract.
Having transformed how we connect with our customers and colleagues through our Contact Centre as a Service (CCaaS) technology, we're looking for a talented Telephony Configuration Engineer to help continue that journey.
As a key technical specialist within our Systems Engineering Practice, you’ll design, develop and support the systems that underpin customer and colleague interactions across Anglian Water. You'll play a pivotal role in ensuring our contact centre system delivers exceptional customer experiences while enabling the business to work smarter and more efficiently.
This is a great opportunity for someone to build-upon their existing software development skills, or experience of working on critical telephony platforms.
As a Telephony Configuration Engineer, you'll work within an Agile DevOps environment to develop, enhance and support our CCaaS eco-system.
You'll be responsible for:
What does it take to be successful?
We're looking for someone who combines technical expertise with excellent stakeholder engagement skills. You'll enjoy solving problems, working collaboratively and translating complex technical concepts into practical business solutions.
You'll ideally have:
Why Anglian Water?
At Anglian Water, we're committed to creating an inclusive workplace where everyone can thrive. You'll have the opportunity to work on innovative technologies that directly improve the experience of millions of customers while developing your own skills and career in a supportive environment.
We offer:
If you're passionate about modern contact centre technology, enjoy driving innovation and want to play a key role in transforming customer experiences, we'd love to hear from you.
Closing date: 28th September 2026
Interviews week commencing 5th October 2026
Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out.
We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.
