Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Telephonic Medical Assistant

Location

Independence

Facility

Business Operations Center

Department

Medical Care At Home-Center for Connected Care

Job Code

000589

Shift

Days

Schedule

8:30am-5:00pm

**Applicants must reside in Northeast Ohio

Cleveland Clinic’s Business Operations Center serves as a key hub for our Home Care and Hospice operations as well as many administrative and support teams. This collaborative workplace supports a wide range of caregivers, clinical professionals, and operational teams. While many positions are based within the center, numerous home-visiting roles—including case managers, nurses, and therapists—travel throughout the Greater Cleveland and Akron/Canton areas to deliver exceptional care directly to patients in their homes.

As a Telephonic Medical Assistant, you will assist with assessments by contacting recently discharged patients to gather information related to health maintenance, document administered patient care, update health maintenance, accurately identify medication changes and update allergies at each visit. This position offers a unique way to enhance your customer service skills within an inviting and encouraging healthcare setting.

This is a remote, part-time role. A caregiver in this position will work 20-24 hours every 2 weeks. Remote work will begin after the initial 3-month on-site training period.

A caregiver who excels in this role will:

• Monitor and communicate changes in patient condition.

• Administer specific medications under the direction of a physician.

• Interact with all callers in a professional and courteous manner in an effort to establish a therapeutic rapport.

• Assist in pre-visit planning and updating the health maintenance tab.

• Follow the established interview process and specific survey guidelines and document interactions using appropriate grammar and spelling.

Minimum qualifications for the ideal future caregiver include:

• Graduate from an approved Medical Assisting Program OR military training as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1)

• One year of healthcare experience in a similar setting

• Completion of a clinical externship

• Basic Life Support (BLS) Certification through the American Heart Association (AHA) upon or within new hire period

Preferred qualifications for the ideal future caregiver include:

• Medical Assisting Certification
• Current demonstrated clinical proficiency with phlebotomy required, proficiency in EKG

Physical Requirements:

• Manual dexterity to operate office equipment.
• May require extended periods of sitting.
• Good visual acuity through normal or corrected vision and good audio acuity.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.