This position reports to the Telerecruitment Supervisor and Manager of Telerecruitment, and is ultimately responsible for securing appointments for the fixed sites.
Essential Functions
• Performs daily telephone recruitment of past and potential blood donors--is accountable for achieving individual, department and company blood collection goals through efficient donor scheduling.• Provides donor customer service—answers questions, comments and inquires maintaining excellent public relations through telephone, verbal and written communications. Educates donors concerning donating and eligibility criteria.• Maintains accurate and updated donor data, ensures correct documentation, quality assurance, quality control, document accuracy and completeness, and follows procedures in accordance with standard operating procedures.• Markets company-sponsored events to donors--giveaways, raffles, sponsor and community blood drives. • Participates in department incentive programs.
Non Essential Functions
• Adheres to all Rhode Island Blood Center, Tele-recruitment and Donor Resources Department policies and procedures. • Maintains professional communications with co-workers, donors, sponsors and other Rhode Island Blood Center departments. Displays effective interpersonal relations, projects professional image and supports mission statement by
words and actions.• Performs other duties as assigned.
Education
High School diploma or general equivalency required.
Experience/ Qualifications
Must have the ability to deal effectively with a wide variety of people. Must have prior sales phone experience with above average close rates. Must be on time and dependable, committed and willing to work flexible hours including weekends. Must be goal-oriented, enthusiastic, self-motivated, a good listener, well organized and have the ability to work independently. Ideal candidate would have prior experience working in a call center environment or setting.
Must be able to lift up to 25lbs. Some travel to blood drives and fixed sites may be required.
Basic computer skills required.
Schedule
Monday - Thursday: 8:30am to 6pm and Saturday OR Sunday: 9am-1pm. The propsed rate of pay for this position is $17.82 per hr.
Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.
The Rhode Island Blood Center was founded in 1979 as a non-profit community blood center. As the sole supplier of blood to all of the hospitals in Rhode Island, our mission is to ensure patients have immediate access to a safe, plentiful and cost-effective blood supply. Our main Blood and Platelet Donor Center is located at 405 Promenade Street in Providence, Rhode Island. We also have five additional donation centers conveniently located throughout Rhode Island, including Woonsocket, Warwick, South County, Aquidneck Island and Westerly.
RIBC has long-standing relationships with many organizations in community who sponsor blood drives, helping us make giving blood as convenient as possible for donors. Approximately 250 to 280 units of blood must be collected each day to meet the needs of patients and hospitals we serve in Rhode Island and throughout New England.
The Blood Center is much more than just a blood collection organization or blood bank. We register people for the National Marrow Donor Program and collect stem cells of donors who match recipients needing bone marrow transplants right at our Providence Center. We provide various therapeutic treatments for patients in local hospitals. Our state-of-the-art laboratory conducts DNA and relationship testing, human leukocyte antigen (HLA) typing and red cell typing. We are also involved in a variety of local and national research programs in an effort to improve all aspects of the blood banking industry.
The Rhode Island Blood Center is dedicated to steady growth and improvement in our community blood program.
