Telephone Operators Full Time Days - (260008LY)
Oversees the day to day operations of the telecommunications department. Responds and directs call and assists manager with Telecommunications department operations.What You Will Do
Scheduling, providing feedback to the director regarding potential corrective actions, and serves in a supervisory capacity as guided by, or in the absence of, the Director of Operations. Participate in all hiring interviews and decisions and are responsible for all Kronos, PTO requests, compliance or mandated training. Accountable for completing routine performance review and evaluations. (40%)Assists the Director of Operations in developing policies and procedures for the telecommunications department and communicates new policies and procedures to the staff. Provides feedback to the staff when they are not following the policies and procedures correctly (10%).Maintains the phone system database, including paging accounts, special notes, Overbridged lists and call schedules (10%).Answers and directs all internal and external calls, works with audio and radio paging system. The coordinator is a working position and will be included in the schedule to answer and direct calls received by the telecommunications department (40%).Performs daily report per shift with operators of duties and assignmentsAdditional Responsibilities
Cover open shifts when necessaryPerforms other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Bachelor's Degree (Required) Work Experience
Medical Terminology within 1 year of hire. (Required) Knowledge, Skills, & Abilities
Excellent customer service skills and ability to use good judgment. (Required proficiency) Excellent written and oral communication skills. (Required proficiency) Knowledge of basic office equipment such as computer systems, fax and copy machines. (Required proficiency) Knowledge of phone and paging system. (Required proficiency) Strong customer and employee motivational skills. (Required proficiency) Physical Demands
Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements
10%
: United States-Ohio-Shaker_Heights
3605 Warrensville Center Road
3605 Warrensville Center Road
Shaker Heights 44122
: Administrative Support
: UHHS_Sys_Operations
: Full-time
: Regular - ShiftDays
: Standard
: Supervisor
: Yes, 10 % of the Time
Remote Work: No
: Sep 29, 2026, 4:00:00 AM
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
