Job Description

At Hotel Indigo Dubai Downtown, every conversation is an opportunity to make someone’s day. We are looking for a friendly, confident, and guest focused Telephone Operator who knows that a warm greeting, a helpful attitude, and the right words can leave a lasting impression. If you enjoy connecting with people and love being at the heart of the guest experience, we would love to hear from you.

About Us

A little curiosity can take you anywhere. So, at Hotel Indigo Dubai Downtown, we do more than satisfy our guests' curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings new discoveries, fresh experiences, and unexpected ideas.

And just like our hotels, no two colleagues are the same. So, we’re curious about YOU. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo Dubai Downtown, we’re excited to meet spirited characters who can delight the most curious guests.

Your Day to Day in a Nutshell

As our Telephone Operator, you will be the voice of the hotel, creating memorable first impressions with every call. You will handle internal and external calls with warmth, professionalism, and efficiency, ensuring every guest feels welcomed and valued. Whether assisting with guest requests, providing information about the hotel and local neighbourhood, connecting callers to the right department, or responding to inquiries with confidence, you will deliver service that is both seamless and personal.

You will play an important role in keeping communication flowing across the hotel, working closely with other departments to ensure guest requests are followed through promptly and accurately. You will handle emergency procedures in line with hotel standards, maintain accurate records of guest requests, and ensure every interaction reflects our commitment to exceptional hospitality.

What We Need from You

We are looking for someone with previous experience in a telephone operator role, within hospitality.

You should have excellent communication skills, a calm and positive approach, and the ability to manage multiple conversations and priorities with confidence. A naturally warm personality, attention to detail, and a genuine passion for creating memorable guest experiences are essential. Knowledge of Opera PMS is an advantage.

What You Can Expect from Us

Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you. We’ll reward all your hard work with a great salary and benefit package.

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start with IHG, be involved and grow. So, whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself.