Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

About the Role:

An opportunity has arisen for a Telephone Operator position to join our Front Office Department at Jumeirah Mallorca.
The main duties and responsibilities of this role are:

• Handles internal and external calls with professionalism and efficiency, following brand standards.

• Keeps phone lists and relevant information on hotel products, services, and events up to date.

• Ensures guest information confidentiality in management systems (PMS, Reservations, Guest Requests).

• Maintains clear communication with colleagues and other departments to optimize operations and guest satisfaction.

• Supports the Front Office team with tasks related to the guest experience.

About you:

• Strong communicator with excellent problem-solving and multitasking skills, able to stay calm and efficient under pressure.
• Previous experience in customer service or hospitality, ideally within a luxury environment.
• Guest-focused and proactive, committed to delivering exceptional experiences and upholding the highest luxury hospitality standards.
• Fluent in English; additional languages are a plus.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes:

• Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
• Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
• Benefit from complimentary cleaning of employee uniforms and work attire.
• Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.