Job Description

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Set high above Port de Sóller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana. Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites. The hotel hosts five restaurants including signature dining at Cap Roig Brasserie, Es Fanals Restaurant (MICHELIN Guided), and Nikkei inspired cuisine and signature cocktails at Sunset Lounge, each offering panoramic vistas over the azure blue waters. Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists.

About the Role:

An opportunity has arisen for a Telephone Operator position to join our Front Office Department at Jumeirah Mallorca.

The main duties and responsibilities of this role are

• Answer and manage all guest and internal calls with professionalism and a friendly attitude.
• Operate the switchboard and assist guests with their telephone needs.
• Provide accurate information and excellent service to ensure a great guest experience.
• Handle messages, wake-up calls, and basic administrative tasks efficiently.
• Support the team and contribute to smooth daily hotel operations.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• 1–2 years’ experience in hotel operations or customer service, ideally in a 5-stars hotels

• Proficiency in hotel management software (Opera, Protel) and Microsoft Office.

• Exceptional communication, organizational, problem-solving skills, and a professional, guest-focused demeanor under pressure.

• Good level of English, another languages are a plus.

  
  About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes:

• Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
• Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
• Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.
• Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.
• Benefit from complimentary cleaning of employee uniforms and work attire.
• Enjoy complimentary meals during your shifts.