About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Experience a seaside retreat in the heart of Qatar's vibrant capital at Four Seasons Hotel Doha. Reimagined with modern grandeur, the hotel blends timeless elegance with breathtaking views of the Arabian Gulf. From its sophisticated lobby to its vibrant collection of restaurants and lounges, this urban beachfront destination offers an exceptional luxury experience while remaining deeply rooted in authentic Qatari hospitality. Located in the heart of Doha's business district, Four Seasons Hotel Doha first opened in 2005 and features 237 beautifully appointed guest rooms and 20 private, unbranded townhouse villas. Home to one of the region's most dynamic Food & Beverage offerings, the hotel boasts 10 exceptional dining venues, including the world's largest Nobu restaurant, alongside an extensive banquet and outside catering operation. Guests can also enjoy five swimming pools, a private beach, a state-of-the-art fitness centre, and an award-winning Spa & Wellness Centre featuring expansive hydrotherapy facilities, including an ice room, colour therapy room, steam room, and hydrotherapy pool. Following an extensive transformation, the hotel unveiled a remarkable renovation in 2020, further elevating its position as one of the Middle East's premier luxury destinations, where world-class experiences, exceptional service, and genuine hospitality come together.
Our Team:
Our team is our greatest asset and the key to our success. Wedemonstrateour beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, businessassociatesand colleagues, weseekto deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellentserviceand passion.
Who We Look For:
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us.We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
Highly motivated to interact with a discriminating clientele to exceed guest expectations, focused on meeting Four Seasons standards of excellence and achieving defined results.
Is proficient with telephone switchboard, the hotel computersystemand facsimile machines
Provides general information and inquiries to all callers and is familiar with all Resort services, hours of operation, key hotel personnel, daily activities, specialfunction, etc.
Answers all incoming calls promptly with a pleasant tone of voice, using names when possible, androutescalls to proper extensions.
Accepts and places wake-up calls for hotel guests
Prepares and updates the telephone extension directory asrequired
Ensureaccuratepreparation and posting of charges for operatorassistedcalls
Respond properlyinany hotel emergency or safety situation.
Assistwith "Do Not Disturb" requests, screening calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations, collect calls, visitors, and paging equipment.
Report and log all telephone maintenance and operational problems, ensure follow- upon a continuous basis.
Review telephone bills, resolve discrepancies,monitorcall accounting system and interface with computer system to maximize revenues
Ensure Fax received for internal and external guests should be delivered promptly.
Maintainrecordof existing equipment, changes,additionsand deletions.
Ensure that All Four Seasons Chats should be acknowledgedbefore90 seconds Answer and follow-upall guests request through Four Seasons Chats as per FS Chat Standards.
Pre-arrival chat message to be sent to guests
Handles Chat function of Four Seasons whenever required /Assigned.
Complies withFourSeasons’Category One and Category Two Work Rules and Standards of Conduct asset forth inthe Employeehandbook
Works harmoniously and professionally with co-workers and supervisors.
Preferred Qualifications and Skills
A minimum of 2 years of experience insamefield.
Reading,writingand oralproficiencyin the English language.
Demonstrated ability to interact with customers, employees and third parties thatreflectshighly on the hotel, thebrandand the Company.
Workingcomputerskills and knowledge including but not limited to Excel, Word, PowerPoint,Internetand Micros.
Good personal& professionalreferences.
Our Offering:
Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage
Work Authorization:
Hotel will apply forthe workauthorization for a successful candidate.
Learn more about employment with Four Seasons:
You could also learn more about employment with Four Seasons via the following channels:
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
