Kempinski Hotels

Telephone Operator

Kempinski Hotels  •  Dubai, AE (Onsite)  •  2 hours ago
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Job Description

Telephone Operator

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.
  • Answer all incoming calls, and connect them to the appropriate extension in an efficient, friendly, and caring manner according to the Kempinski standards.
  • Write down messages accurately for our guests and deliver messages promptly.
  • Handle guests' requests for DND (Do Not Disturb) and confidential status.
  • Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
  • Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call handling a complaint, etc.
  • In case of emergency handles all communications for the hotel whilst serving as the communication center.
  • Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephone charges to ensure they are billed and collected from guests.
  • Monitor TV channels in addition to outlets' and public areas' music to ensure smooth and proper functioning.
  • In case of emergency, handle all communications for the hotel whilst serving as the communication center.
  • Keep abreast of the telephone directory, new staff and leavers, emergency procedures, special promotions, and general hotel product knowledge.
  • Maintain the neatness of their working area at all times.

Job Requirements

  • Basic knowledge of front desk operations
  • Luxury Hotel Experiences
  • Communication skills
  • Brief knowledge of hotel operations and computer systems
  • Knowledge of Microsoft Office (Word, Excel, and PowerPoint)
  • Knowledge of Opera
  • Basic knowledge of Micros is a plus

About Kempinski

Hoteliers since 1897, we have traveled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to pleasing and educating to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

Kempinski Hotel Mall of the Emirates

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment, and dining options with lavish accommodations, including 15 spacious but cozy ski chalets overlooking Ski Dubai.
Kempinski Hotels

About Kempinski Hotels

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

To see all the different Kempinski jobs and apply, please go to https://careers.kempinski.com

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Munich, DE
Year Founded
Unknown
Website
kempinski.com
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