IHG Hotels & Resorts

Telephone Operator

IHG Hotels & Resorts  •  State of Kuwait (Onsite)  •  2 hours ago
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Job Description

•Answering incoming calls in a timely and professional manner.
•Directing calls to the appropriate department or guest room.
•Handling guest inquiries and providing accurate information about the hotel’s services and amenities.
•Assisting guests with making reservations, dining arrangements, and other services.
•Logging all wake-up call requests and performing wake-up call services.
•Recording and relaying messages accurately to the appropriate recipients.
•Managing emergency calls and following the hotel’s emergency procedures.
•Maintaining a log of all calls received and made for record-keeping and future reference.
•Providing concierge services such as restaurant recommendations and booking transportation.
•Maintaining an up-to-date knowledge of the hotel’s facilities, services, and local attractions.
•Ensuring all equipment and systems are functioning properly and reporting any technical issues.
•Assisting with guest complaints or issues, escalating to the appropriate manager when necessary.
•Following all company policies and procedures, ensuring uniform and personal appearance are clean and professional, and maintaining confidentiality of proprietary.
IHG Hotels & Resorts

About IHG Hotels & Resorts

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.

Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo

Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels

Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels

Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites

Exclusive Partners: Iberostar Beachfront Resorts

InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Windsor, GB
Year Founded
Unknown
Website
ihg.com
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