Job Description

FILINVEST COMPANY: Quest Plus Conference Center Manila

As a Telephone Operator, you will be the first point of contact for guests calling our hotel. Your primary responsibility will be to handle incoming calls promptly and efficiently, providing information, answering inquiries, and assisting with guest requests.

1. Answer incoming calls promptly and courteously, adhering to established hotel standards.
2. Provide accurate information about hotel facilities, services, and policies to callers.
3. Assist guests with making reservations, confirming bookings, and providing relevant details about their stay.
4. Transfer calls to appropriate departments or staff members as needed.
5. Take and relay messages accurately and in a timely manner.
6. Handle guest complaints and concerns professionally, escalating issues to management when necessary. 7. Maintain a comprehensive knowledge of hotel services, amenities, and local attractions to assist guests effectively.
8. Utilize hotel communication systems and software to manage calls efficiently.
9. Follow established procedures for emergency situations, including directing emergency calls to the appropriate personnel and providing assistance as needed.
10. Uphold confidentiality and discretion when handling sensitive information or guest requests