Job Description

Telephone Assistant – Birmingham Office

We are a renowned multiservice law firm committed to access to justice.
Our lawyers specialise in criminal defence, family law, housing, civil
liberties and human rights. We are a Legal 500 and Chambers UK recommended firm
who are currently recruiting for an Administration Assistant to join our
Birmingham Office.

This is a full-time position from Monday to Friday from 8.30am – 5.00pm.
The successful candidates will be part of a dynamic and growing hub serving all
our offices and they will be responsible providing exceptional service to our
clients.

Requirements of the role:

• Take inbound calls and ensure all calls are
  answered promptly and to meet set KPIs
• Answer all inbound calls from prospective and
  existing clients in a professional manner
• Screen telephone calls, taking relevant and
  accurate messages
• Accurate data entry
• Liaise with other departments
• Report technical issues impacting service to
  the IT team
• Assist the wider support teams and carrying
  out general administrative duties when required
• This is an office-based role

Personal qualities required:

• Excellent
  oral and written communication skills
• Polite
  and professional telephone manner
• Ability
  to cope with tight deadlines, prioritise tasks and work under pressure
• Proven
  experience in an administration role
• Ability
  to learn quickly
• Excellent
  typing skills
• Excellent
  time management and organisational skills
• Able
  to work on own initiative and also as part of a wider team
• Experience
  using the Microsoft Office suite
• Experience
  in supervisory role desirable

We offer a positive and supportive working environment with a firm that
prides themselves on promoting from within, exposure to industry specialists
and a fantastic opportunity to develop a successful career with an
award-winning law firm.

We are looking for individuals who are able to join the team ASAP.

This role starts at £24,748.50 per year.