Job Description

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Strategic IT Planning:

• Develop and implement a comprehensive IT strategy aligned with the overall business objectives.
• Identify and prioritize technology initiatives that support our BPO operations and drive growth.
• Collaborate with senior management and stakeholders to understand their needs and translate them into IT initiatives.
• Technology Budget planning and cost management
IT Infrastructure Management:
• Oversee the design, implementation, and maintenance of robust and scalable IT infrastructure across all delivery locations.
• Ensure the availability, security, and reliability of networks, voice, VDI, systems, servers, and databases.
• Evaluate and recommend the adoption of new technologies, tools, and platforms to enhance operational efficiency.
Client Servicing and Relationship Management:
• Work closely with the leadership team and client-facing teams to understand client requirements and deliver optimal IT solutions.
• Collaborate with clients to identify opportunities for technological innovation, process improvement, and cost optimization.
• Proactively address client concerns, provide strategic guidance, and maintain strong client relationships.
Team Leadership and Development:
• Lead a diverse team of IT professionals, providing mentorship, guidance, and support.
• Set clear professional growth.
• Encourage cross performance expectations, foster a culture of collaboration and innovation, and promote
• -functional collaboration and knowledge sharing to drive collective success.

Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.