Job Description

At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

The Telemetry & IP Config Tier III Engineeris primarily responsiblefor providingin depth technical support and analysis of our core anddcntelemetrynetwork, thesurveillance,repairand Turn upof a large multinational Ethernet and IP networkservicesconsisting of routers and switches from a variety of vendors with Juniper being the most widely deployed technology. Applicants must have at least5years of experience working with Juniper or Cisco routing equipment and be knowledgeable on common Ethernet and IP protocols to include BGP, MPLS, and Spanning Tree. Telemetry & IP Config Tier IIIEngineer mustalso havedemonstratedcustomer service experience and be an effective communicator able to interact with customers both verbally and in writing to troubleshoot and resolve service issues.

Principal Accountabilities:

• Operational SME for the Zayo IP/Ethernet network.

• Work closely with Design and equipment vendors to implement changes,additionsand upgrades to IP/Ethernet infrastructure.

• Implementation and activation of new IP/Ethernet services.

• Work closely with the wider Operations team to ensure efficient delivery of customer services, and to achieve company quarterly Gross Churn, and Net service activations.

• Analyse internal service orders todetermineappropriateactions, andcollaborate with other departments to execute installation tasks.

• Providing regular updates to internal stakeholders and external customers, on the progress of faults.

• Providing support to members of the wider Operations team asrequired

• Support &maintainthe companyobjectivesof ISO 9001/18001/27001 accreditation

Rewards

• Competitive compensation including annual incentive plan

• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum

• Hybrid working

• Health and life Insurance

• Meal vouchers

• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.