EF

Telemarketing Manager

EF  •  Republic of Indonesia (Onsite)  •  5 days ago
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Job Description

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

We are looking for an adaptive Telemarketing Manager to be a part of our team. You will be responsible for recruiting, training, and overseeing the performance of Telemarketing Representatives. Besides, you should also be able to assist with the development and implementation of effective funnel performance strategies.

About the Role
As a Telemarketing Manager, you should be able to address any customer queries and will be responsible for setting monthly and weekly target of your team. You should have excellent communication skills and possess good leadership. Your ability to perform under pressure, tight deadline and manage stressful situations will be a plus.
If you can help manage and boost the company’s sales, then do get in touch with us. We would love to have a word with you and welcome you taking part of OPENING THE WORLD THROUGH EDUCATION.
Key Responsibilities
1. Leadership & Team Management
• Hire, Lead, manage, and mentor a team of TMK to achieve individual and team KPIs.
• Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement.
• Provide training, coaching, and guidance to develop the skills and capabilities of team members.
• Review each team member’s performance to identify opportunities for growth and improvement (call, WA quality, script, etc)
• Address team issues and provide support.
• Handle performance improvement initiatives when necessary, ensuring team members meet 95-120% of their targets consistently.
• Ensure the accuracy and quality day-to day and results of TMK member
2.Strategy Development & Execution
• Develop and implement effective lead generation processes to meet effective performance objectives; time, tools, skills, and flow
• Collaborate with marketing and sales teams to align funnel process efficiently with overall business strategies and healthy COA.
• Regularly analyze metrics and KPIs, preparing insights and actionable reports for senior management.
• Stay updated on market trends, competitor activities, and new lead generation / process technologies to drive innovation.
3.Cross-Departmental Collaboration
• Collaborate closely with the marketing and sales team to facilitate seamless handovers of qualified lead , appointment, and shows.
4.Customer Relationship Management
• Build and maintain long-term customer relationships.
• Address customer inquiries and complaints.
• Ensure customer satisfaction.
Requirements

1. Bachelor’s degree in marketing, Business Management, or a related field
2. 4+ years of work experience as a Telemarketing Manager/ Supervisor/ Lead Telesales Manager , or a similar role in the Tele/Sales department
3. Familiarity with the latest industry trends and developments
4. Working Day: Tuesday – Saturday

Trycia: #LI-TG1
EF

About EF

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that shares a common mission of opening the world through education, offering language, academic, cultural exchange and education travel programs.

Some companies are in the business of technology. Others are in the business of finance, sports, or soft drinks. At EF, we’re in a different kind of business. One that’s a little less tangible, and a lot more important. We’re in the business of understanding.

For 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world.  You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities—each one filled with smart, driven people who push each other to be better every day.  And yes, we have technology, we have finance, we even have sports with our own professional cycling team.  But it’s what we do with it—building greater understanding, breaking down barriers, and creating a better world that makes all the difference.  

A notice on recruitment scams

Education First (EF) accepts job applicant applications, reviews resumes and will contact you directly if there is an interest in your resume. Only submit your resume through our official website, careers.ef.com. We never ask our applicants to pay a fee for any service whatsoever.

Industry
Education & Training
Company Size
10,000+ employees
Headquarters
Zurich, CH
Year Founded
Unknown
Website
ef.com
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