Job Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

The position is responsible for contacting potential guests by telephone to sell a discounted holiday package. Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation.

Key Responsibilities

• Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview package sold / presentations booked / A-Exchange promotion activities or any other related projects.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
• Ensure All customer details updated in Salesforce system.
• Effectively manage Company assigned leads for maximum conversion to preview package sales, including 210 minutes talking time per day and according to the company regulations on the number of valid pass-hours.
• Perform clerical or other reasonable duties requested by the Shanghai Call Centre management team.

Qualifications

• High school or vocational secondary school above
• Excellent customer service and selling skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills
• Previous telemarketing service and solution selling experience preferred
• Ability to work as a team player, in a personable and positive manner
• Ability to work quickly and accurately in a high volume environment. Able to perform well under deadlines and respond well to an environment of constant change
• Fluent in Mandarin. English and Cantonese speaking will be a plus