Job Description

About the role (What you’ll be doing)

The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.

Key Responsibilities:

• Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided;
• Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation;
• Responding to medical incidents within agreed SLAs;
• Assisting in the creation of medical knowledge centres that empowers our Patient & Medical Support teams to provide deeper and more personalised patient experiences;
• Proactively engaging with patients throughout their treatment journey;
• Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
• Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.

About you (Who you are)

• A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a:
  • Pharmacist; or
  • Nurse;
• Passion for online and primary care - demonstrated experience in primary care conditions and online experience is a big plus
• Tech-savvy - you are confident in navigating digital applications for clinical practice.
• Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
• Trust - patients trust you implicitly because of your experience, your confidence and your manner
• Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
• Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!

Bonus points..

• Experience of supporting or treating patients via online, text-based asynchronous conversations
• Experience of supporting or treating patients patients with modern weight loss treatments

So, why join Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career - Regular feedback alongside our annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• We also offer a range of benefits including
  • A monthly wellness allowance, for you to spend on whatever wellness means to you
  • A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
  • 25 days holiday + bank holidays with an enhanced parental leave policy
  • A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
  • Your own MacBook and more!
• Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us