Job Description

Telehealth Nurse – Patient-Centred Care | Cann I Help

• Sumner Location
• Performance STI
• Full Time or Part Time (4 days)

At Cann I Help, we are redefining access to care through compassionate, evidence-based telehealth services. We are seeking a Registered or Enrolled Nurse who brings clinical excellence, accountability, and craftsmanship to every patient interaction.

This role is more than clinical support, it is about delivering meaningful outcomes through a model grounded in Patient-First Care, operational discipline, and continuous improvement.

Why Join Us?

You’ll be part of a high-performing telehealth environment built on three core principles:

• You take pride in your craft. Every patient interaction is delivered with empathy, attention to detail, and a commitment to excellence.
• You uphold the highest standards of clinical governance, safety, and patient trust. Confidentiality, ethics, and duty of care are non-negotiable.
• You deliver with precision, efficiency, and accountability. You understand that performance matters and actively contribute to meeting and exceeding KPIs.

The Role

As a Telehealth Nurse, you will play a critical role in supporting patients through their care journey, ensuring access, education, and continuity of care.

You will:

• Deliver high-quality, patient-centred telehealth support
• Guide patients with compassion, professionalism, and clinical accuracy
• Work collaboratively with GPs and multidisciplinary teams
• Maintain accurate, timely documentation and data integrity
• Respond to patient enquiries and manage appointments efficiently
• Use data and insights to drive continuous improvement in care delivery

The role is offered as either full time (38 hours pw), or part time (30.4 hours pw). The role is office based with some work from home flexibility.

Performance & Reward

We are a performance-driven organisation.

• Clear KPIs aligned to patient outcomes, efficiency, and quality of care
• Participation in a Short-Term Incentive (STI) program, rewarding high performance and contribution
• A culture that recognises and values outcomes, accountability, and impact

At Cann I Help, we don’t just reward activity, we reward results and patient impact.

About You

You are:

• AHPRA registered (RN or EN) with a strong commitment to clinical excellence
• Experienced (or highly capable) in telehealth or patient coordination environments
• A confident communicator who can engage patients with empathy and clarity
• Detail-oriented, organised, and able to work both autonomously and within a team
• Motivated by performance, purpose, and patient outcomes

Our Commitment

We provide:

• A supportive, values-driven culture
• Ongoing professional development
• A structured performance framework aligned to growth and reward
• The opportunity to be part of a progressive, patient-first healthcare model

To Apply

If you are ready to combine clinical expertise with performance, purpose, and patient impact, this is your opportunity to make a difference. To be considered for this role all applicants MUST complete the following PI assessment (will take up to 10 minutes):

https://assessment.predictiveindex.com/4FFR/02533df6-2bf5-4ea9-9001-ba14f4a8ea58-type=candidateba

Must be able to obtain a suitable National Police Check and provide two professional references.