Job Description

Job Requisition ID: 52919

Job Title: Telecommunicator Specialist-Division of Statewide 911/Sterling Communications
Closing Date: 02/23/2026
​Agency: Illinois State Police
Class Title: TELECOMMUNICATOR SPECIALIST - 45326
Skill Option: None
Bilingual Option: None
Salary: Anticipated Starting Salary $5,384 Monthly: Full Range $5,384-$7,631 Monthly
Job Type: Salaried
Category: Full Time
County: Whiteside
Number of Vacancies: 2
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

​​A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Under the Division of 911, the Telecommunicator Specialist utilizes a multi-channel trunked radio network system simultaneously receiving, monitoring, and transmitting information and communicates within and amongst talk groups comprised of both inter- and intra-agency radio users of the trunked radio system. This position operates a multiple-terminal console configuration over which multiple databases and messaging systems are utilized to transmit and receive police business and emergency messages between mobile and other base stations. The Telecommunicator Specialist answers and acts upon incoming telephone calls, i.e., emergency, non-emergency, 9-1-1, from the public and, under general guidelines, assigns Illinois State Police (ISP) officers to respond to calls for service. The position visually observes security monitors and responds to “walk-in” requests for service. Excellent communication skills are required.

About the Agency

​​The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Essential Functions

• Utilizing a multi-channel trunked radio network system simultaneously receives, monitors, and transmits information.
• Operates a multiple-terminal console configuration over which multiple databases and messaging systems are utilized to transmit and receive police business and emergency messages between mobile and other base stations.
• Answers and acts upon incoming telephone calls, i.e., emergency, non-emergency, 9-1-1, from the public.
• Monitors live satellite Doppler Weather System via National Weather System EmNet weather computer system and gathers information from county and local police agencies for relay to the National Weather Service via the National Warning System (NAWAS) shared telephone hotline.
• Performs other duties as required or assigned.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
• Requires successful completion of the Telecommunicator Trainee Program.
• Requires possession of a valid LEADS operator certificate.
• Requires successful completion of agency provided call taker program.
• Requires successful completion of specialized training in operation of a sophisticated multi-channel trunked radio communications system.

Preferred Qualifications

• Prefers at least six (6) months of Telecommunications experience.
• Prefers at least six (6) months of experience using multiple monitors simultaneously.
• Prefers at least six (6) months of experience with law enforcement computer systems (such as LEADS, CAD, NLETS, NCIC, FOID, CCH) and law enforcement terminology and concepts.
• Prefers at least six (6) months of experience operating a multiple-terminal console configuration.
• Prefers at least six (6) months of experience with obtaining and providing information via a standard telephone or two-way radio.
• Prefers at least six (6) months of experience with completing training or online courses via computer or a web based computer system.

Conditions of Employment

• Ability to pass an Illinois State Police background check and drug screening.
• Requires possession of a valid LEADS operator certificate.
• Requires a clear speaking voice.
• Must be able to work assigned shifts, weekends, and holidays.

Benefits Package

The Illinois State Police offers a robust benefit package including:

• Health, life, vision, and dental insurance.
• 12 weeks paid maternity/paternity leave.
• Pension Plan
• Deferred Compensation, and other pre-tax benefit programs.
• Employees earn twelve (12) paid sick days annually.
• Ten to twenty-five (10-25) paid vacation days based on years of service.
• Employees earn three (3) paid personal days pro-rated based on start date.
• Thirteen-Fourteen (13-14) paid state holidays annually.

Work Hours: Indeterminant
Headquarter Location: 3107 E Lincolnway, Sterling, Illinois, 61081-1770
Work County: Whiteside
Agency Contact: ISP.JobPostings@illinois.gov
Posting Group: Public Safety

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

• Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
• If you are not already signed in, you will be prompted to do so.
• State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
• Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
• If you have questions about how to apply, please see the following resources:
  • State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
  • Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
• The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com