Job Description

Posting number: 01767

Department: Telecommunications

Job classification: Telecommunicator

Posting type: Open

Categories: Public Safety, Telecommunications, Professional, Fire & EMS, Safety, Human Services, Customer Service, Dispatch, EMS, 911 Telecommunications, Emergency Management, Communications

Summary

Rockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment.

Performs intermediate technical work on an assigned shift dispatching law enforcement, fire, emergency medical service and non-emergency calls for service, and related work as apparent or assigned. Work is performed under the moderate supervision of the Assistant Lead Telecommunicator, Lead Telecommunicator and 911 Director.

• Paid Medical, Dental, Vision & Life Insurance
• Onsite wellness/medical clinic
• Onsite fitness center
• Retirement
• Flexible Spending
• Paid Vacation, Sick & Holidays
• Bereavement
• Community Service Leave
• Weekends Off (varies by position)
• Flexible Work Schedules & Telework Options (varies by position)
• Tuition Reimbursement
• 401-K & 457 Plans with county match up to 1% of base salary

Examples of duties

Operates emergency communication system; answers all emergency and non-emergency calls; receives complaints and requests for service; obtains necessary information and dispatches medical, fire and law enforcement personnel and/or advises callers of proper contact for assistance or information. Operates a computer terminal; transmits and receives information via Department of Criminal Information (DCI) and National Crime Information Center (NCIC) networks; enters medical, fire and law enforcement calls into computer aided dispatch system. Monitors radio channels for medical, fire and law enforcement agencies; maintains radio contact with dispatched personnel; provides pre-arrival and post-dispatch instructions. Provides directions to responding units using the computer mapping system.

Serves as liaison to various agencies including on-call personnel, Sheriff's Office, home health and hospice, Health and Human Services, courts, etc.

Answers non-emergency and after hours calls for various departments.

Maintains communication logs and reports including the nature of calls, actions taken, and time involved. Provides requested information to local attorneys and the Sheriff's Office. Prepares and generates reports and other types of correspondence; maintains files and records. Performs pager announcements for emergency medical services open shifts and information. Testifies in court on calls taken. Maintains resource manuals; maintains the cleanliness of the office. Provides training to Telecommunicators; observes trainees to ensure that procedures and protocols are being followed.

SUPERVISION:

Received: Works under the Supervision of the Lead Telecommunicator and 9-1-1 Manager.

Supervision Given: (If supervisor list positions supervised)

Position has no supervisory responsibilities.

INTERPERSONAL CONTACT

• Interact with external customers such as Fire Departments, Rescue Squads, ATF, OSFM, District Attorney, Contractors, Office of Emergency Management, Forestry, Red Cross, Medial, UNC Healthcare, Businesses Highway Patrol, SBI, Municipal Law Enforcement, and various community groups.

Recruitment Standards (Core Competencies):

• Familiarity with disaster response protocols incident command systems, and relevant laws and regulations.
• Strong Analytical Skills, critical thinking skills, excellent communication skills, and the ability to remain calm under pressure.
• Critical thinking skills.
• Strong Leadership in establishing effective communications during emergencies.
• Reasoning ability – solve practical problems and deal with a variety of concrete variables in situations where only standardization exists.
• Ability to motivate members to achieve goals and act effectively in emergency and stressful situations.

Knowledge, Skills, and Abilities:

• Thorough knowledge of County policies and procedures.
• Thorough knowledge of the methods of operating the communication system.
• Thorough knowledge of radio and teletype procedures.
• Thorough knowledge of the geography of the County and location of important buildings.
• Thorough knowledge of law enforcement forms, terminology, and records.
• Thorough knowledge of department policies and procedures.
• Thorough knowledge of preparing detailed reports and other types of correspondence.
• Thorough knowledge in the use of standard office equipment and associated software (e.g. OSSI One Solution Computer Aided Dispatch, Motorola Dispatch MCC-5500 Graphic User Interface, NC Aware, Paramount Pro-QA Medical EMD and PC Windows 7 Professional).
• Ability to communicate effectively in oral and written form.
• Ability to deal with the public under stressful conditions and remain calm.
• Ability to follow oral and written directions.
• Ability to establish and maintain effective working relationships with associates and the General public.

Physical Activities, Visual Acuity, and Working Conditions for this Position.

Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles

Kneeling - Bending legs at knee to come to a rest on knee or knees

Crouching - Bending the body downward and forward by bending legs and spine

Reaching - Extending hand(s) and arm(s) in any direction

Standing - Remaining upright on the feet, particularly for sustained periods of time

Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another

Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward

Pulling - Using upper extremities to exert force to draw, drag, haul or tug objects in a sustained motion

Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling

Grasping - Applying pressure to an object with the fingers and palm

Feeling - Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips

Talking - Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly

Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communications, and making fine discriminations in sound

Repetitive Motions- Making substantial movements (motions) of the wrists, hands and/or fingers

Physical Requirements of This Position

Sedentary Work- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met

Visual acuity requirements including color, depth perception and field of vision

Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices and/or assembly or fabrication of parts at distances close to the eyes

The conditions the worker will be subject to in this position

None: Employee is not substantially exposed to adverse environmental conditions (typical office or administrative work)

Qualifications

Minimum Education and Experience: High school diploma or GED and moderate experience as a Telecommunicator, or equivalent combination of education and experience.

License or Certification Requirements:

• Obtain Emergency Medical Dispatch, NC DCI, CPR and NIMS 100, 200,300, 400, 700 and 800 certifications within six months of hire.
• Valid driver's license in the State of North Carolina.