Posting number: 26-00419
Department: Public Safety
Job classification: TELECOMMUNICATOR I
Posting type: Open
Categories: 911 Telecommunications
Work Location: 2101 47th Terrace East, Bradenton, Florida 34203
Work Hours: The Emergency Communications Center is operated 24 hours a day, 7 days a week, you will be required to work shift work, which includes weekends and holidays. On a two-week rotating basis, the schedule is Monday, Tuesday, Friday Saturday Sunday. Then Wednesday and Thursday of the following week and shifts are two (2) twelve (12) hour shifts 7:00-19:00 (days) and 19:00-7:00 (nights).
Expected Starting Hourly Range: $24.48 - $27.10
This classification performs communications work in the operation of telephone, radio, and other related equipment in the 911 Emergency Communications Center. Work is performed in a high stress environment under direct supervision and involves primary responsibility for answering emergency calls and taking appropriate action.
Indoor call center environment. Sitting for long periods of time, working on a computer and answering emergency telephone calls using a headset. Lifting equipment or supplies up to 25 pounds alone and up to 50 pounds with assistance. Position requires vision at or superior to the Department of Motor Vehicles (DMV) minimum requirements for vision, and hearing at or superior to the NENA minimum standards for hearing. Frequent high stress situations that may involve angry, frightened, or frustrated citizens. Regularly required to work other than normal business hours including nights, weekends, and holidays, as the Emergency Communications Center is open 24 hours per day, 7 days per week.
This is a safety-sensitive position. Employment and continued employment with Manatee County Government is contingent upon passing pre-employment and employment screenings identified in Section XX of the Personnel Policy, Rules, and Procedures Manual. An applicant/employee who fails to pass a drug/alcohol screening, shall be disqualified from employment in any class for a period of three (3) years.
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Quickly learns and applies knowledge of major County Landmarks, common areas (malls, shopping center, etc.) housing developments, mobile home parks, schools, churches, major employers, fire and EMS station locations, shelters, all major highways and arteries, street-grid number/naming conventions, and major anomalies to these; creates County maps outlining emergency service zones for Fire, EMS and Law Enforcement as training aids.
Quickly learns and applies applicable rules and regulations of the Federal Communications Commission (FCC).
Use of a headset while continually sitting at a computer terminal for long periods of time. Maintains concentration; operates keyboard and communications equipment in a rapid, accurate, and efficient manner. All of which may involve different tones and pitch levels.
Answers emergency 911 calls using the VESTA computer system. Takes appropriate action to obtain and verify callers address, identity, and the need of the caller. Determines correct response for Fire, EMA, Police, or any other agency response. Follow agencies SOP and protocols for all call types.
Uses Computer Aided Dispatch (CAD) for 911 call processing, verification of caller location and agency response determination. Build computer screens on CAD system for Fire, EMS and Police Dispatch. Provides critical information in "remarks" fields of CAD screen to assist responders. Must also prepare and use manual paper "cards" for use when CAD is inoperable.
Uses emergency medical, police and fire protocol software and/or flip cards to determine level and priority of medical, police and fire response. Keep compliance level up to standards set by the agency. Maintain bi- annual IAED certification along with updates on all protocols.
Comprehends and follows oral and written instructions; establishes and maintains effective working relationships with others; and accepts constructive directions from co-workers and supervisors when dealing in emergency and/or non-emergency situations.
Thinks and acts quickly, calmly, and accurately in emergency situations; communicates clearly and effectively in a concise and non-offensive manner, orally and in writing.
Performs other related work (including weather or other extreme emergency duties) as required.
High school graduate or equivalent. Equivalent combinations of education and experience may be considered.
Position requires a psychological examination and a medical examination to determine fitness for duty.
Note: Through pre-employment training and exercises, candidates must successfully complete H.I.P.A.A. certification.
Telecommunicator must successfully complete the following department-provided training/certification programs within specified time frames as required:
Note: all required certifications must remain current and active.
Manatee County Government has made quality customer service to you, our customers – Manatee residents, business owners and visitors – our top priority. The Bradenton area was recently named Florida’s “most satisfying” place to live. We couldn’t agree more. Our quality of life is second to none. We’d like to think part of that satisfaction is thanks to the friendly, customer service-driven government we’ve created at Manatee County. We live here. We work here. We’re your neighbors. We appreciate the honor and privilege to serve this great community!
Manatee County is located on Florida’s gorgeous Gulf Coast. It is bordered by Tampa Bay and St. Petersburg to the north, Hardee and DeSoto counties to the east and Sarasota to the south. The beautiful beaches of Anna Maria Island fade into the Gulf of Mexico to the west. The County seat and the largest municipality in Manatee County is Bradenton. Manatee County has five other municipalities, including the City of Anna Maria, Bradenton Beach, Holmes Beach, the Town of Longboat Key and Palmetto.
More than 400,000 people call Manatee County home, but our population increases considerably in the winter when high temperatures vary between 65 and 75 degrees. Many northerners, affectionately known as Snow Birds, have second homes or rent a winter home here. Our county employees are key to delivering services to all our residents including our seniors, children, families and those just starting out. From the Libraries to Forest Preserves, Beaches to Neighborhoods, new developments to individual residences, the services we provide touch everyone in the community in a positive way. As a county employee, you contribute toward that effort.
