Requisition No: 881203
Agency: Management Services
Working Title: TELECOMMUNICATIONS SPECIALIST III - 72001508
Pay Plan: Career Service
Position Number: 72001508
Salary: $47,954.92
Posting Closing Date: 08/19/2026
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Telecommunications Specialist III
Division of Telecommunications/Customer Service
State of Florida Department of Management Services
This is an on-site position located in Tallahassee, FL.
and Responsibilities:
The incumbent to this position is responsible for the day-to-day Network Operational Center (NOC) Support workgroup within the Telecommunications/Customer Service workgroup. The incumbent performs SUNCOM service/product incidents, service monitoring, processing new service delivery orders, Customer support administration, competence development, and perform other duties, as required.
Apply knowledge of the Telecommunications/Customer Service rules, policies, plans, regulations and procedures in trouble shooting/ monitoring SUNCOM services. Working with the vendors to fix the trouble and relate information to SUNCOM customers. Telecommunications as assigned.
SUNCOM Service/Product Incidents
Service Monitoring
Prepare orders in CSAB forms when necessary for network features and facilities when directed by engineering staff or supervisor with few clerical errors and few technical errors. Review own work for accuracy. Approve forms on behalf of Telecommunications/Customer Service. Use the automated systems to process existing requests and to prepare new requests.
Be ready to meet with customers and vendors as request. Maintains documents and reports as necessary to substantiate and verify activities pertaining to the SUNCOM network.
Competence Development
Other duties as assigned. Review forms submitted by others for processing and determine if requests are justified. Discuss forms with preparer, if necessary and complete own actions regarding form in an expedient manner. Approve valid requests on behalf of Telecommunications/Customer Service.
Knowledge, Skills, and Abilities:
Minimum Qualifications:
Preferred Qualifications:
Working Hours:
Daily from 8:00 to 5:00. Total hours in workweek 40. Overtime hours and on call may be required.
Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”
Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses:
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at (850) 488-2707
Successful completion of background screening will be required for this position.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.
Join Florida’s talented workforce to fulfill your professional goals and achieve a meaningful career. Our talented public servants work hard to serve more than 19 million residents across Florida, and you, too, can realize success in the Sunshine State.
Working in Florida’s state government means being responsive to the issues impacting the taxpayers of our state. Florida’s state government boasts both fast-paced work environments in which critical thinking and creative problem-solving are a must as well as steady employment opportunities that prize consistent service to our state’s residents. In some positions, state employment means being able to influence policy decisions and help implement change. In others, state employment means being the reliable resource that our taxpayers have come to expect from Florida’s public servants. All positions offer the ability to gain valuable experience quickly, improving your overall skillset. The State of Florida is seeking individuals with leadership skills, creativity and dedication to their fellow Floridians and individuals who recognize the professional development opportunities and achievements possible through state service.
Florida boasts the third largest population in the country and is richly diverse in both population and landscape. With an award-winning park system, warm weather and beautiful bodies of water, Florida is the perfect environment for recreational activities and outdoor enthusiasts. Our favorable tax climate means your income goes further and our business-friendly policies foster private sector growth. Joining Florida’s talented, diverse workforce provides the opportunity to achieve your professional goals while living in a state that values quality of life, culture and recreation. For employment opportunities with the State of Florida, visit https://jobs.myflorida.com.
