Hilliary

Telecommunications Provisioning Technician

Hilliary  •  Lawton, OK (Onsite)  •  21 days ago
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Job Description

Job DetailsJob Location: LAWTON, OK 73507Position Type: Full TimeThe Telecommunications Provisioning Technician is responsible for configuring, activating, and supporting telecommunications services such as VoIP, hosted PBX, SIP services, and number porting. This position ensures accurate provisioning, documentation, and technical support while collaborating closely with engineering, field operations, and customer service teams. This is a 100% onsite role with rotating on-call responsibilities.
Key Responsibilities
• Configure and provision VoIP, hosted PBX, SIP trunks, and related telecom services.
• Validate service orders and confirm technical requirements.
• Activate, test, and verify customer services for proper routing and performance.
• Perform number porting tasks including CSR validation, LNP submission, and customer coordination.
• Troubleshoot provisioning errors, activation failures, or VoIP configuration issues.
• Assist field technicians during onsite service deployments.
• Verify device configuration including phones, routers, switches, and ATAs.
• Maintain accurate records of service setups, configurations, and provisioning activities.
• Communicate with customers regarding activation windows and provisioning requirements.
• Coordinate with vendors, carriers, and internal teams for service delivery.
• Update CRM and ticketing systems with detailed technical notes.
• Follow internal standards, regulatory guidelines, and quality procedures.
• Participate in rotating on-call schedule for after-hours support and urgent service needs.
• Perform other duties as needed by Hilliary Communications.
QualificationsRequired
• Experience with VoIP provisioning, SIP services, or telecom support.
• Knowledge of IP networking (IPv4, DHCP, DNS, VLANs).
• Strong analytical and technical troubleshooting skills.
• Ability to interpret porting documents such as CSRs and FOCs.
• Excellent communication and organizational skills.
• High level of accuracy and attention to detail.
Qualifications – Preferred
• CompTIA Network+, CCNA, or equivalent certifications.
• Experience with provisioning platforms, NPAC, or hosted PBX systems.
• Familiarity with telecom compliance requirements.
Working Conditions
• Standard office and field-support environment.
• Occasional after-hours work required for cutovers.
• Participation in rotating on-call schedule for urgent after-hours needs.
Hilliary

About Hilliary

Hilliary is an innovative provider of ultra-fast broadband, digital cable TV, and telephone services to residential and business customers across Oklahoma. The first chapter in our success story began in 1911 with Medicine Park Telephone Company, formed to provide telephone service to the Medicine Park resort community.

In 1958, Edward A. Hilliary, Jr. and his wife Alice Jo purchased Medicine Park Telephone Company and set out to upgrade the telephone system. In the ensuing decades, the Hilliary family continued to strive to place the company on the leading edge of technology and have invested more than $20 million within the service territory for the infrastructure and equipment to better serve customers. In 2016, Hilliary expanded with the purchase of Oklahoma Western Telephone Company.

Ongoing Fiber-to-the-Home projects throughout the service territory, including rural areas, are positioning Hilliary to meet the ever-increasing bandwidth needs of today and tomorrow.

Douglas, Edward, Michael, and Dustin Hilliary now run Hilliary Communications and are committed to furthering the family legacy of keeping people connected to what matters most.

Industry
Telecommunications
Company Size
51-200 employees
Headquarters
Lawton, OK
Year Founded
1958
Website
hilliary.com
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