Job Description

Posting number: B24-

Department: Police

Division: SUPPORT SERVICES

Job classification: Telecommunications Officer - 911 Dispatcher

Posting type: Open

Categories: 911 Telecommunications

Summary

NEXT TEST DATE IS DECEMBER 4, 2026

The City of Missouri City, known as the “Show Me City,” offers this full-time professional opportunity within its Police Department. This role is responsible for supporting public safety and first responders by operating within a high-volume, 24-hour dispatch center. The position handles both emergency and non-emergency call-taking and dispatching for police and fire personnel, working under the supervision of a Telecommunications Supervisor.

Examples of duties

Continued employment is contingent upon successful completion of the required training program and attainment of all necessary certifications

• Must possess an excellent attitude and the ability to remain positive and professional when under stress, working shift work and/or processing repeat negative and/or traumatic incidents
• Provides an initial contact point for the public and first responders, to ensure efficient communication of information in emergency and non-emergency situations.
• Collecting and disseminating essential information from callers to first responders; determine nature of emergency; dispatches appropriate personnel; assist callers according to Departmental policies and procedures.
• Must simultaneously take calls, radio dispatch, prioritize calls for service, manage incidents, units and resources, and log incident details in the computer-aided dispatch software during regular and high-volume periods.
• Demonstrates a high level of proficiency in the hearing, comprehending, and documenting of call-taking and radio traffic
• Works in a primarily computerized environment requiring the ability to monitor security cameras, alarm systems, utilize records management systems, computer aided dispatch software, TCIC/NCIC database, windows, Microsoft Office, multiple other software programs and internet-based programs.
• Assists with a variety of departmental support functions during critical incidents. Remains stationed in the primary dispatch center, or other designated facility for 24 hours a day over the course of multiple days to resolve critical incidents including, but not limited to hurricanes.
• Activates emergency alert systems in response to inclement weather, chemical releases, active threats and other major emergencies. May be responsible for initiating an emergency alert system notification without prompting of a supervisor/manager.
• Ability to research information as requested or directed; provide information to the public and other departments; and process various documents;
• Develops and maintains familiarity with the City's geography;

Qualifications

• A High School Diploma or General Education Development (GED) Certificate
• Type a minimum of 35 words per minute required
• Additional compensation is provided to individuals who have earned Texas Commission on Law Enforcement (TCOLE) Intermediate, Advanced, or Master certifications.

Supplemental information

The Department of Human Resources & Organizational Development may consider an equivalent combination of education, training and/or experience.