Job Description

Monmouth University is seeking applications for a Part-Time Telecommunications Manager in the Information Operations Department. The Successful candidate will administer and manage the telecommunication systems including Avaya IP Office; AVST voicemail; Teltronics Call Recording; Avotus Call Accounting and SPOK 911 systems; and supervise Telecommunications Staff.

This is an in-person, on-campus, non-remote position.

Additional Application Material Required:

Monmouth University requires all applications and supporting documents to be submitted via the university’s career portal. In addition to the application, candidates must upload the following documents. Applications will not be considered complete for review until all required documents are uploaded.

• Resume or Curriculum Vitae
• Cover Letter

Optional Documents:

• Contact Information for Three Professional References

Duties and Responsibilities:

• Administration and management of telecommunication systems including Avaya IP Office, AVST voicemail, Teltronics Call Recording, Avotus Call Accounting and SPOK 911 systems.
• Supervision of telecommunications staff, backup operators and outside vendors.
• Procurement and administration of cellular telephone plans and devices.
• Consult with University personnel in determining current and future requirements for their telecommunication needs.
• Work closely with Conference Services & Special Events to ensure telecommunication requirements are defined and delivered for both MU and non-MU events on campus.
• Negotiate and monitor telecommunication service contracts
• Oversee all incoming telecommunication bills and coordinate payment
• Work with outside vendors on design, installation and repair projects.
• Work with outside vendors to resolve telephone billing problems.
• Document and maintain all telephone records include caller ID.
• Other duties as assigned.

Minimum Requirements:

• Familiarity with Avaya telephone systems – especially IP Office and AVST VoiceMail.
• Familiarity with telephone call accounting software.
• Understanding of telephone cable plant systems.
• Be able to provide after hours coverage, as needed.
• Previous Supervisory Experience

Preferred Requirements:

• Five years working in the telecommunications industry on the technical side.

Working at Monmouth University perks:

• Staff and temporary employees, with earned sick leave according to the New Jersey Paid Sick Leave Act
• Employee Assistance Program (EAP)
• Fitness Center - Employees are entitled to use the Fitness Center while employed in their PT or on-call capacity
• Recreational & Cultural Activities - Athletic and cultural events throughout the academic year are open to employees. Many of these events are open to employees free of charge or at reduced costs
• University Bookstore discount - Employees receive a ten percent (10%) discount on most items purchased in the University Bookstore.

To view a full list of benefits, visit our benefits page at:Employee Benefits Information | Human Resources | Monmouth University

Questions regarding this search should be directed to:
Barbara Santos at bsantos@monmouth.edu or 732-263-5629

Note to Applicants:

Please keep in mind that a job posted as “Open until filled” may close at any time without notice. As such, we encourage you to submit your application and all required documentation as quickly as possible to ensure consideration for the posted position.