Inizio Partners

Telecommunications Engineer - CCaaS Call Flow Specialist

Inizio Partners  •  Dallas, TX (Hybrid)  •  1 month ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Telecommunications Engineer - CCaaS Call Flow Specialist(Cisco and Five9 Experience)

Type: Contract

Location: Dallas, TX (Hybrid - 3 days/week work from office)

Responsibilities:

    • Document detailed business and technical requirements for CCaaS(Cisco and Five9 Experience) call flow changes.
    • Create call flow diagrams and technical specifications.
    • Coordinate with our CCaaS provider for implementation.
    • Test and validate implemented call flow changes.
    • Troubleshoot implementation issues.
  • Required Skills:
    • Experience documenting technical requirements, especially for call flows.
    • Understanding of CCaaS platforms.
    • Strong knowledge of SIP.
    • Experience with call flow design.
    • Excellent communication and coordination skills.
    • Strong analytical and problem-solving skills.
  • Experience:
    • 5-10 years in telecommunications.
    • Significant experience with cloud-based contact center platforms.
  • Preferred Skills:
    • Experience with specific CCaaS platforms.
    • Familiarity with Cisco UCCE, WebEx Calling, or QM/WFO tools.
    • Knowledge of legacy PBX and network protocols.
Inizio Partners

About Inizio Partners

Inizio Partners is a full-service recruitment agency specializing in executive search, permanent placements, and contingency staffing. We are proud to partner with some of the most innovative and influential companies in the world helping them in identifying premier talent across business and technology.

Our founding team members are industry veterans with over 25 years of business and technology experience leading global companies, and they possess expertise in identifying top talent.

Our recruitment process is highly personalized and tailored to each customer's unique needs. We take the time to thoroughly understand our customer's business, products, market position, corporate culture, employee benefits, and candidate expectations, to ensure that we are delivering top-quality candidates that are an ideal fit for their organization.

Our services:

1) Executive Search

2) Business & IT Fulltime Placements

3) Contingency Staffing

4) Retained Search

Our differentiators:

- 40%+ faster turnaround time compared to market

- 30%+ cost-effective compared to big firms

- 90%+ profile acceptance

- Ability to serve across industries and technology

- Personalized / Tailored approach

- Easily accessible to our customers

Industries we serve:

- Software

- IT & Business Consulting Services

- Insurance

- Pharma & Medical Devices

- Financial Services

- PE & VC Backed Businesses

- Utility

- Manufacturing

- Defense

- Retail

Our Expertise:

C-Suite, Senior Leadership (Business & IT), Oracle ERP, SAP S/4 HANA, Salesforce, CPQ, Cyber Security, Data Science, Data Privacy, Project Management, Business Analysis, Six Sigma, ServiceNow, MuleSoft, Solution Architect, Enterprise Architect, M&A, Analytics, HRIS, Workday, PMO, Business Process Analysis, Infrastructure, AWS, Azure, Google Cloud etc.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Warren, NJ
Year Founded
2022
Social Media