Job Description

The starting pay for this position is $17.09/hour and is based on the level of experience and qualifications beyond the minimum requirements for the role.

This position receives a 2nd shift pay differential of $1.25/hour. (Base pay of $17.09 + 2nd shift differential $1.25 = $18.34/hour)

Shifts can vary, but are generally 3:00 pm - 11:00 pm, with night shifts as needed.

Full Time: a position working 32+ hours per week.

The Biltmore Company Police Telecommunicator receives and responds to telephone, radio, alarm system, or other requests for emergency and non-emergency assistance, including law enforcement, fire, medical, or other emergency services. Other related duties include, but are not limited to: dispatching appropriate units to response sites; maintaining contact with all field units and other agencies; responding to all phones and alarm systems that communicate directly into the communications center; monitors all alarm (fire, access control, intrusion) and CCTV systems with a primary focus on those systems outside of Biltmore House; and general assistance and support for leadership, the department, and the company as required.

Essential Job Duties:
1. Receives and prioritizes emergency and non-emergency telephone and radio calls for service from Biltmore Company staff and guest.
2. Operates multi-frequency, multi-radio communication system.
3. Dispatches Company Police and other departments to emergency and routine calls.
4. Answers emergency and routine phone calls.
5. Maintains communication with parties involved in emergency situations.
6. Must condense, type and record large amounts of information into logs and reporting systems.
7. Relays vital information to 911 for response from outside public safety agencies.
8. Monitors burglar, intrusion, fire and environmental alarms across all companies.
9. Dispatches appropriate personnel to alarm activations.

Qualifications:

1. High school diploma required; additional education or training preferred; must be able to obtain DCI computer operator certification.
2. Must have or be able to obtain the NC Telecommunicator certificate.
2. At least one (1) year of related field experience preferred.
3. Demonstrated commitment to delivery of world-class internal/external guest service.
4. Ability to quickly acquire comprehensive knowledge of the geography of Biltmore and estate properties, including the location of streets, structures and landmarks.
5. Outstanding interpersonal and communication skills; must be able to convey information clearly, concisely, and effectively in emergency situations.
6. Proficiency in Word, Excel, and Outlook; ability to quickly learn Biltmore systems. Prior experience with EMS systems/communications a plus.
7. Excellent organizational and planning skills; can multitask under duress, prioritize, and adapt as needed.
8. Proactive, exercises good judgment; clear thinker, calm in emergencies; creative problem solver; can anticipate and troubleshoot.
9. Ability to maintain confidentiality.

Physical Requirements:
1. Candidates must be able to sit for extended periods of time.
2. Candidates will possess normal hearing and eyesight.
3. Ability to lift up to 20 pounds occasionally.
4. Ability to remain calm in stressful and emergency situations essential.
5. Ability to operate a console/keyboard for extended periods of time.