The Telecommunications Center Assistant establishes and maintains good customer relations with the general public, potential clients, caregivers and fellow employees of the VCU Medical Center. This will include but is not limited to Patient Information, Physician Information, Clinic and Medical Center Information, Paging/Beeper Information and other related services. This position demonstrates compliance with all local, state and federal laws and regulations, including JCAHO standards and VCUHS policies and procedures.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED:
Minimum of one (1) year of clerical work experience
Previous experience with a variety of software applications including work processing, spreadsheets, database, e-mail, etc.
Experience PREFERRED:
Previous experience preferably in a very active Call Center environment
Previous experience using medical terminology
Education/training REQUIRED:
High school diploma or equivalent
Education/training PREFERRED:
Completion of some college course work IDX or similar scheduling system training
Independent action(s) required:
Answers incoming phone lines and routes calls appropriately.
Pages physicians and other VCUHS employees.
Announces all emergency codes and makes appropriate related telephone calls.
Reports problems alerted by control panels such as fire, etc.
Supervisory responsibilities (if applicable): N/A
Additional position requirements:
All assistants may be required to work some shift rotations or overtime to maintain staffing requirements and service levels.
Assistants may be required to work every other weekend and scheduled holiday hours depending on work location and operational needs.
Age Specific groups served: All
Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting less than 20 lbs.
Activities: Prolonged standing, Repetitive motion
Other: Keyboarding
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change
Rotating
EEO Employer/Disabled/Protected Veteran
We are a strong, passionate team of more than 12,500 who take pride in caring for every person who comes through our doors. We lift each other up so we can provide the very best and safest care to those who need us most. Together. Every day.
With the support of our university, we make up an academic medical center committed to excellence in patient care, innovation and training tomorrow’s health care workforce. We continue to educate, research and evolve – staying on the cutting edge of care.
As a community of innovators, every team member can contribute a spark of ingenuity igniting a force to discover the next cure, hold the next hand, solve the greatest challenges and create the health care of tomorrow.
We foster an atmosphere of respect and welcoming for all communities. We infuse our teams with diverse talent that inspires everyone to contribute openly and freely, maximizing their impact and creating meaningful change for our patients and community.
Join our team and help us create a new kind of patient experience. Join VCU Health.
EEO Statement:
VCU Health System strictly prohibits and does not tolerate discrimination against, or harassment of, team members, applicants, or any other covered persons because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex (sexual orientation, gender identity or expression and pregnancy), protected veteran status, marital status, genetic information, or any other protected characteristics under applicable federal, state, or local law.
Pay Transparency Provisions:
VCU Health System complies with the Pay Transparency Provisions.
