Job Description

Overview

Red Coats Inc. is a privately held company founded over 60 years ago based in Bethesda, Maryland. We specialize in providing commercial office cleaning services to a myriad of customers. We have established ourselves as a results-oriented, customer-focused company, and now have multiple offices in Maryland, Virginia, North Carolina, Florida, and Texas. As we continue to grow, we are seeking to hire a dynamic and motivated Network and Communications Administrator. This position is in the Information Technology department. The position’s primary responsibility will be maintaining the mobile device fleet to include Android and IOS devices (approximately 2,500 mobile devices in use). This position will also be responsible for managing the installation and configuration of external telecommunications & internet services to remote offices and other locations.

Job Title: Telecom Administrator – IT Department

Department: Information Technology Reports To: Director of IT Location: Red Coats, Inc Employment Type: Full-Time | On-Site

Job Summary:

The Telecom Administrator is responsible for managing and supporting the organization’s telecommunications systems, with an emphasis on mobility solutions, device setup, and user support. This role involves administering mobile device accounts, ensuring proper configurations, troubleshooting telecom issues, and maintaining related documentation. Basic IT knowledge is required to effectively collaborate with the broader IT team and support end-users.

Responsibilities

• Key Responsibilities:
• · Manage and administer corporate mobile devices (smartphones, tablets, hotspots) and mobility accounts.
• · Handle provisioning, activation, configuration, and deactivation of mobile devices.
• · Monitor mobile usage, plans, and data consumption to ensure cost efficiency and compliance with company policies.
• · Assist employees with mobile device setup, troubleshooting, and technical support.
• · Maintain detailed records of telecom assets, including device inventory and usage logs.
• · Work with carriers/vendors to resolve service-related issues, manage upgrades, and process replacements or repairs.
• · Assist in managing corporate telecom expenses and verifying billing statements.
• · Coordinate with IT staff to ensure mobile devices integrate properly with email, VPN, and security solutions (e.g., MDM platforms).
• · Document and maintain telecom policies, user guides, and best practices.
• · Provide basic IT support as needed (e.g., password resets, user account updates).

Qualifications

• Required Qualifications:
• · High school diploma or equivalent; Associate's degree in IT, Telecommunications, or a related field preferred.
• · 2+ years of experience in telecom administration, mobility support, or a similar role.
• · Working knowledge of mobile platforms (iOS, Android) and mobility device management (MDM) solutions.
• · Familiarity with telecom carriers and services (e.g., Verizon, AT&T, T-Mobile).
• · Basic understanding of IT systems (e.g., Microsoft 365, email configuration, VPN).
• · Strong troubleshooting and problem-solving skills.
• · Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• · Excellent organizational, communication, and customer service skills.
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• Preferred Skills:
• · Experience with Mobile Device Management (MDM) platforms such as Intune, AirWatch, or MobileIron.
• · Understanding of telecom expense management (TEM) systems or tools.
• · Ability to analyze telecom billing for accuracy and optimize usage plans.
• · Exposure to IT help desk or user support environments.
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• Work Environment:
• · Primarily office-based with some hands-on work with devices.
• · Collaboration with IT infrastructure and help desk teams.
• · May require occasional after-hours support during outages or upgrades.