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Prince Telecom is seeking a Telecom Manager to oversee their Repair and Maintenance team in the Charlotte, NC area. The Repair & Maintenance (R&M) Manager is responsible for leading all emergency repair, restoration, and maintenance operations within their assigned market. This role ensures the rapid restoration of customer services, maintains 24/7 operational readiness, and drives safe, high-quality execution of all repair activities. The R&M Manager oversees field supervisors, technicians, subcontractors, scheduling, customer communication, and operational performance while ensuring all service level agreements (SLAs) are achieved.

This position requires a proactive leader who can effectively manage planned maintenance, emergency outages, storm response, and after-hours operations while maintaining a strong focus on safety, customer satisfaction, and operational excellence.

Job Type: Full-Time (W2)

Location: Charlotte, NC

Salary Range: $70,000 - $80,000

Connecting you to great benefits

• Company issued equipment (Laptop, phone, etc...)
• Weekly Paychecks
• Growth Opportunities
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What you’ll do

• Lead all daily Repair & Maintenance operations across the assigned market.
• Ensure uninterrupted 24/7 response capability for emergency outages and service restoration.
• Coordinate emergency response efforts for fiber cuts, network outages, weather events, and other service-impacting incidents.
• Prioritize work based on customer impact, SLA requirements, and operational urgency.
• Maintain on-call schedules to ensure continuous field coverage.
• Direct and develop supervisors, technicians, and subcontractor partners.
• Conduct regular performance reviews, coaching sessions, and field observations.
• Build a culture centered on accountability, safety, customer service, and continuous improvement.
• Ensure employees maintain required certifications, training, and technical competencies.
• Serve as the primary escalation point for critical customer issues.
• Maintain proactive communication with customers throughout repair activities.
• Partner with customers and internal stakeholders to minimize service disruptions and improve response times.
• Ensure all customer commitments and restoration timelines are communicated accurately.
• Monitor and improve key performance indicators including:
  • Mean Time to Repair (MTTR)
  • SLA Compliance
  • First-Time Fix Rate
  • Technician Productivity
• Analyze performance data and implement corrective action plans to improve results.
• Coordinate repair activities with Construction, Installation & Repair, Dispatch, Engineering, Utility Companies, and Municipal Agencies.
• Ensure proper staffing and resource allocation for both scheduled maintenance and emergency response.
• Oversee inventory availability for emergency restoration materials and equipment.
• Promote a safety-first culture and ensure compliance with OSHA, company policies, and customer requirements.
• Conduct safety audits and incident investigations.
• Ensure all work meets company quality standards and applicable industry regulations.

What you’ll need

• Must be 18 years of age or older
• 3 years management experience in telecommunications.
• Excellent customer service skills.
• Excellent oral and written communications skills.
• Must possess a valid driver’s license (class "C" minimum).
• Capable of working in all temperatures, climates, and weather conditions.
• Experience in CATV installation field and prior supervisory experience in the CATV or related field.
• Must live within one hour of Charlotte, NC.
• Must be able to work in the United States for this company without sponsorship.