Job Description

Division:Eskenazi Health

Sub-Division: Hospital

Req ID: 25937

Schedule Full Time

Shift Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Exempt

Job Role Summary

The Telecom Engineer is responsible for designing, implementing, and maintaining enterprise voice and unified communications systems with a strong focus on Cisco Unified Communications Manager (CUCM), Call Center Solutions (UCCE), Interactive Voice Response (IVR) solutions, Cisco Unified Border Element (CUBE) routers, and surrounding tertiary systems. This role ensures optimal performance, scalability, and reliability of Eskenazi Health’s telephony infrastructure.

Essential Functions and Responsibilities

• • Configure, manage, and optimize Cisco Call Manager clusters, CUBE routers, and voice gateways.
  • Maintain and enhance IVR systems and call flow logic.
  • Integrate voice systems with external applications, PSTN, and SIP providers.
  • Perform root-cause analysis and resolve complex voice and signaling issues.
  • Manage system upgrades, patches, and migrations with minimal downtime.
  • Monitor voice network performance and capacity, implementing improvements as needed.
  • Provide Tier 2 support and collaborate with fellow telecom staff.
  • Collaborate with network, security, and application teams to ensure unified communications stability and compliance.

  Core Skills and Technologies:

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unified Border Element (CUBE) and voice gateways (ISR/ASR series)
  • IVR/Contact Center platforms (e.g., Cisco UCCE or similar)
  • SIP, H.323, MGCP, and call routing protocols
  • Troubleshooting tools: RTMT, Wireshark, and Cisco CLI
  • Experience with CUCM upgrades, dial plans, and cluster management

Job Requirements

• Bachelor's degree in Computer Science or related field, or a minimum of five years varied/related experience in a hospital or large institution data processing environment may be accepted in lieu of educational requirements

• The ideal candidate will possess practical technical experience in Cisco voice technologies, SIP trunking, call routing, and VoIP integration, as well as hands-on experience with voice gateways, call recording systems, and contact center platforms.

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.