Job Description

Who We Are

Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Telecom Analyst to join the ATI Planning & Analysis department. TheTelecom Analyst will provide all levels of support for RH and Protiviti domestic and international in provisioning, billing and equipment ordering for all circuits for voice, data and network infrastructure. The Analyst works with various telecommunication vendors and cabling contracts to ensure delivery and installation of the circuits.

What You'll Do

• Analyze telco order requests for wireless, voice and data for office locations.
• Manage & monitor all aspects of the delivery and installation process from conception to completion.
• Communicate with customers via telephone (or email as required).
• Communicate status of ongoing orders to appropriate team members and management.
• Manage billing issues.
• Maintain the order and circuit inventory in the appropriate databases.
• Communicate with telecommunication and cabling vendors for domestic orders.
• Recognize potential jeopardy situations and escalates within the vendor organization for resolution.
• Clear and concise documentation of the issue and the steps taken within the appropriate tracking systems. (ServiceNow, Asignet).
• Effectively communicate with other team members.
• Respond to peer requests in a positive and proactive manner.
• Effectively communicate jeopardy situations to management for escalation or assistance.
• Primary contact for simple circuit orders for Domestic Field Office projects.
• Work closely with the project manager to ensure a successful move.
• Handle all telco related issues that affect the project, including but not limited to delivery, installation and testing of the circuits.
• Escalate appropriately for support.

What You'll Need

• High School Diploma required. BS degree or 2-4 years of related experience.
• Previous vendor management experience required.
• 2+ years’ experience with provisioning circuits.
• Basic technical and telecommunications background desired.
• Excellent customer service skills.
• Excellent verbal and written communication.

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.

$45,000.00 - $65,000.00

We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at https://roberthalfbenefits.com

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.