Job Description

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

He aha te tūranga - About the role:

Hato Hone St John is New Zealand's leading medical alarm provider and is recommended most often by GPs. The technology we use is amongst the very best and ensures people get the help they need quickly.

We provide high-quality alarm monitoring and alarm fault resolution services to our customers. St John Medical alarms not only help seniors and people with disabilities to continue enjoying their independence, we also monitor lone workers to ensure they are always safe.

The Monitoring Team is responsible for:

• Monitoring and responding to incoming alerts and notifications from telecare devices and systems
• Communicating effectively with clients, caregivers, and emergency services to assess situations and provide appropriate assistance
• Maintaining accurate and detailed records of all monitoring activities and incidents
• Troubleshooting and resolving technical issues related to telecare devices and systems
• Demonstrating empathy, patience, and a commitment to excellent customer service
• Collaborating with other team members to ensure seamless operations and continuous improvement

This is a permanent, part-time position, working 24 hours per week - 6 hours per day across 4 days, Monday to Sunday. We run a flexi-roster, so:

• Your start time will fall between 7.00am and 10:30pm.
• Days/week and start/finish times may change each week, to cover things like planned leave however, your roster will be provided 4 weeks' in advance
• Shift swap option with others
• There is also the opportunity to pick up additional hours during the week
• Hybrid working model available 2/4 shifts per week working from home
• Staff benefits with various suppliers

Qualifications

Ko wai koe - About you:

We are looking for:

• The desire to provide excellent customer service and support your community
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
• Strong active listening skills and the ability to interpret and respond to client needs effectively
• Proactive and able to search for the answer first, before escalating
• Demonstrated problem-solving skills and the ability to think critically in high-pressure situations
• Proficiency with computer systems, software applications, and telecare monitoring technologies
• Previous experience in a customer service or call centre role is preferred
• Experience with telecare monitoring or remote assistance is an advantage
• Knowledge of healthcare terminology and procedures is an advantage

Additional Information

Me pēhea te tuku tono - How to apply

Click " apply now" before applications close at 7 June 2026.

For further information please contact Anita Teagueat 0800 ST JOHN for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.