Flix

Telecaller- Bangalore (Contractual)

Flix  •  Bengaluru, IN (Onsite)  •  5 hours ago
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Job Description

At Flix, we offer a dynamic, tech‑driven environment with competitive pay and strong growth opportunities. As we expand in South India—one of the world’s fastest‑growing bus markets—we’re hiring motivated Customer Support Agent on a fixed‑term (12‑month renewable) contract.

Key Highlights

  • Location: Madiwala Lounge, Bangalore
  • Contract: 12‑month renewable contract, target‑driven role
  • Shifts: Non‑traditional hours (we operate 24/7)
  • Compensation: Fixed compensation + Performance based Incentives

About the Role

  • Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.
  • Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.
  • Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
  • Reporting: Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports.
  • Collaboration: Work hand‑in‑glove with the ground‑ops team to escalate and resolve any on‑trip issues.
  • Documentation: Maintain accurate call logs and update customer interaction records in our CRM.

About You

  • Experience: 1–3 year in tele‑calling, customer support, or backend operations.
  • Languages: Fluent in English and Tamil/Telugu/Kannada.
  • Skills:
  • Mindset: Target‑oriented, with a positive attitude toward feedback and continuous improvement.

What We Offer

  • Join a young, energetic team that’s reshaping how India travels by bus
  • Hands‑on experience in a high‑visibility, metrics‑driven role
  • Opportunity to learn Flix’s tech platform and customer‑centric processes

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.

If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!

Flix

About Flix

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 80 million yearly travelers in 40+ countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç.

By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide.

Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards.

This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion.

Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet.

Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.

Check out https://flix.careers/ to see how you can join our team.

For our legal imprint click here: https://global.flixbus.com/legal-notice

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Munich, DE
Year Founded
2011
Website
flixbus.com
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