Job Title: Tele caller – Operations Support Location: Kirti Nagar, New Delhi Salary: INR 1,80,000 – INR 3,00,000 per annum Employment Type: Full-Time About our client: Our client is a fast-growing fintech company offering services such as Domestic Money Transfer (DMT), AEPS, Bill Payments, POS Machines, CMS, and other digital financial solutions. We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners. ? Key Responsibilities ? Calling & Customer Communication ∙Make calls to customers, retailers, and channel partners ∙Explain company products like DMT, AEPS, Bill Payments, POS, etc. ∙Follow up on pending documents, KYC, and operational requirements ? Operational Support ∙Coordinate with the operations team for onboarding and updates ∙Collect and update customer/partner information in the system ⚠ ️ Issue Resolution ∙Identify customer concerns and escalate when required ∙Ensure proper follow-up until resolution ? Reporting ∙Maintain daily call records, feedback, and follow-ups ∙Share updates and insights with the operations team ✅ Requirements Experience ∙6 months to 2 years in telecalling / customer service / telesales ∙Fintech or banking experience is a plus Education ∙Preferred: Graduate Skills ∙Good communication skills in Hindi (basic English is a plus) ∙Confident and customer-friendly approach ∙Strong follow-up and coordination skills ∙Basic knowledge of fintech services (preferred) ✨ Why Join Us? ∙Work with a growing fintech company ∙Learning and career growth opportunities ∙Supportive team environment ∙Incentive
AKMV is a boutique financial service provider and an investment banker founded in the year 2018. It offers full range of services such as mergers and acquisitions, fund raising, debt restructuring, strategy, implementation, and strategic advisory services.
AKMV has consummate deals in diverse sectors such as Security, Facility Management, Travel, Fintech, and Infrastructure with emphasis on warehousing.
AKMV promises to deliver an integrated advisory approach that draws upon its own strength in providing strategic and tactical expertise. With a combined management experience of over 100 years AKMV has developed experience in the field of M&A, fundraising (Both domestic and International), Transaction Management, Wealth advisory, Joint Ventures, Cross border transaction and providing leadership to emerging companies as a member of the Board.
We provide our clients with unique assistance not only to innovate, implement transformation programmes and increase operational efficiency, but also to manage costs and improve their top lines.
AKMV through its partners has an Institutional equities arm and the Research house which covers more than 100 stocks across sectors and has created a niche for itself in an extremely competitive environment. Seeing the trust of its clients, Beginning April 2021 AKMV started offering investment solutions to high net-worth individuals (HNIs) and mass affluent clients. AKMV Wealth is a holistic Wealth Management Platform formed with the objective of providing Client Centric, Comprehensive and Transparent Wealth Management services for Individuals, Families and Corporates.
AKMV wants to position itself as the advisor of choice across sectors which are seeking either growth capital i.e. fundraising or intend to create or unlock value by way of Merger and acquisitions; Some of the clients being served by AKMV are SIS, Morgan Stanley, Pragati Infrastructure, Brinks, House of Hiranandani JCK Travels, Zomato, Verint systems inc. among others
